Returns

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Item not as described false claim

Buyer bought doll. In listing I have multiple angles of hair plus mentioned that the doll may need brushing and possibly washing/conditioning. Otherwise doll is in great condition. Buyer got doll, washed hair and as they said "tried to untangle hair"...

Ebay Money Back Guarantee

Good Day Fellow Sellers,A couple of topics are hurting my back end. The Money Back Guarantee and the subjective subject of "Excellent" condition. My first thought on Ebay's Money Back Guarantee is that it, by default, makes the Seller's statement tha...

Returning item as defective because the XL is too small.

Buyer purchased some pre-owned shirts that are no returns. The shirts are XL and the buyer says the XL is too small. I said the shirts are a European brand, but they are licensed to sell in the U.S. and none of my other customers have complained abou...

Resolved! Buyer wants to return item that says "Untested" and "No Returns Accepted" in the description

I sold a Playstation 2 for $80.00 CAD and now the buyer wants to return the item but I explicitly said that it was "Untested" in the title and "No returns accepted" in the description and I need to know what to do next and if I can refuse return.

sell laptop

I refunded the money from the sale of my item but I never received the item and I have 3 weeks waiting for my item and the laptop price is 800 dollars

refund

I need help contacting an agent at ebay. How do I do it?

Feedback Extortion/ Scathing Negative Review

I have a buyer yelling and screaming at me in my messages because they claim that the old used climbing helmet I sold them smells like mold/ mildew. I washed the used helmet with warm soapy water and it was very much dry way before I sold it. It was ...

Possible Fraud

I purchased a New External Hard Drive. It did not work. The Seller did not have a replacement. Since it was brand new, I sent it to the manufacturer for a replacement. The Seller sent me a partial refund for my inconvenience that I gladly accepted no...

Ebay scamming!!

Just received my "refunds" from a seller that didn't ship any of the items but Ebay converted my refund into CAD dollars so essentially a book I paid $10.29 US for they gave me $8.23 CAD back!! I ordered a total of $528.02 US which was $707.29 CAD an...

Problem With Return To Scammer

I purchased what was supposed to be a 'branded' item. Received a 'generic' item. Seller would not accept return and denied there was any problem. Filed a claim with ebay. ebay sided with me and said they would issue a refund when the product was retu...

Resolved! Partial refund on return

I bought a google fold from itsworthmore on the app and after a week i noticed a line on the inner screen that wouldnt go away. After a few days it didnt go away so i asked for a replacement. They said i had to send the phone to them so i decided on ...

Scammed - eBay assisted buyer to steal from me

My store has a 30-day Auto Return Policy. My level is Top Rated Seller. eBay should have protected me from the scammer who did not return the item to me (she never mailed the item back to me). The buyer opened a case and eBay stated that they had clo...

Never had this happen before

I recently made a purchase from a seller who I noticed after several days went by had still not shipped the item I had purchased. So I messaged the seller and asked if everything was ok with my order. I was already feeling worried because this seller...

Partial refund no longer prorates FVF.

When I'd offer partial refunds, I would type in what I want to offer, and say $10. Then it would show me 'you owe, $8.9'. Now it says you owe the total amount. When did this change? It used to look like this...

My refund

Hi I am requesting a return, I've already went through the return process and now they're saying that my return is under review what does that mean this has been going on for 3 days and I have still not received my refund, why am I having so many pro...