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Forced to Refund a Remorse with Shipping without Tracking?

Here's one for the books I think...

Sorry, but this has been ongoing since a remorse return with shipping since May 14th...that is correct!

It kinda looks like I am told to refund with buyer shipping where there is no tracking and nothing has been returned.

Buyer appears to say item returned from UK which would be expensive with tracking.

So where does eBay let me do nothing but 'refund the buyer'?

I don't get it.IMG_6985.jpgIMG_6987.jpgIMG_6989.jpgIMG_6990.jpg

These are ALL from today...This is all I have. One saids returned and one does not say returned/

No tracking and nothing received...got this today...on a holiday with no mail service by the way.

So, not to get a 'ding' I should refund the buyer?

There is nothing other than refund the buyer at this point...not even an appeal or anything.

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