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Current and resolved technical issues - updated as of 05/7/2024
The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...
My pictures got deleted again - third time
This is the 3rd time I have had to fix my pictures due to ebays wrong doing. Not to mention not being able to edit my drafts or pictures in my draft. A blank screen doesn't help me as a seller. It's exhausting and very disappointing on how we have to...
over charged on Subscription store
Another issue this morning and this time is on the Subscription fees being over charged. Our store Subscription is 59.95 but We are being charged 88.96. Ebay should have an oversight with all the issues at hand. Check your invoice just in case you ar...
Seller Hub Is Not Showing My orders....Well Kinda
My seller hub shows I have 3 orders this morn. (see below pic) Normally, I can click the orders tab above to view my orders but instead this is what I see when I click the orders tab(pic. below): Poof.....where did my 3 orders go?? I also tried click...
Create Shipping Discounst Page is Broken
Similar to the issue experienced a few days ago with category functions, none of the links are working. I would like to have access to shipping rules prior to the USPS First Class Zone change on 27th. I don't know who to tag but if you do, I would ap...
File Exchange Csv not working
Hello all, I need some help . I`m trying the new bulk ebay listing using csv files . I`ve tryed several times to list a classified add and everytime I try I get this error .VerifyAdd,Failure,37,"""Error - Input data for tag Format> is invalid or miss...
Shipping Label / Tracking Number Error
Used the bulk shipping labels to ship 8 items last night. Purchase AND PRINTED the labels. Notice this morning that those 8 items are still in my Awaiting Shipping list. Huh? Checked Paypal, yes I was charged for labels. Looked in paid and shipped, t...
Resolved! There should be no Javascript in my listings but the following keeps appearing and I'm stumped
i'm stumped - where does this come from and how do I stop it?
unable to create new listings , not allowing pictures to be added
Unable to create new listings , not allowing pictures to be added
Variation Listings being removed in Toys to life Category FIX THIS PLEASE eBay..
We have been doing variation listings in the toys 2 life category for years!!! On December 24th they took down 2 of our listings because they do not follow "choice" policy... We spoke with eBay Account Admin Representatives who went over our listings...
Many items incorrectly listed and clutter a search
Hello: I collect vintage espresso machines, and one of my favorite searches is "lever espresso machines." Increasingly that search is cluttered with a single type of item that is not an espresso machine. How do I report this to eBay so that these ite...
Highly Suspicious Account Activity
Hello, I received confirmation of an order I did not place. I had to reset my password to get into my account. Upon review of my shopping cart and order history, there are additional gaming items in my cart. I do not game nor involved with Bitcoin. T...
No free listings!!!
What happened? No free listings this month???
Having issues loading the CART in mobile app as well as desktop
Since the last 2-3 days i am having an issue that the CART won't load most of the times on my mobile app (Android). Noted this behaviour on both my devices. Further when adding an item to the cart also fails at random, and takes a long time. Today i ...
Add Categories Page Broken
The page at Home > My eBay > Manage My Store > Store Categories seems to have issues. Maybe a CSS or Stylesheet problem? The links on the page work but not the buttons and the page is formatted strangely. Tried it on different browsers (FF and Chrome...
Updating Quantity in Seller Hub if you uploaded the Variation Listing Images with File Exchange
We use File Exchange to import our listings, as they are multiple variations per listings, like up to 60 products / colors. We have no problem doing this. However, if you load an image for each variation then you can NOT change the Quantity in Seller...
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