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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Help unable to refund a buyer! Horrible without phone support!

Every time I try to refund a buyer a get an error message stating"It's not your fault it is ours go back"I have gone back 7 times same error message.How can I resolve this and get a refund for my seller fees. If I refund through Paypal I will not get...

Resolved! Account stuck in holiday mode after deleting store.

I use to run a store and went on vacation, due to circumstances my vacation was longer than expected so I cancelled my store to avoid the fees building up. Since I have cancelled the store my account has remained in vacation mode but as I have no sto...

WHY ARE MY QUANTITIES ALL OF A SUDDEN BEING ALTERED?

The other week, I happen to notice that the quantities on several of my items were UPPED really high! This was on my multivariation listings so I figured maybe there was a glitch and promptly fixed it. I also changed my password just in case. TODAY I...

Problem switching accounts! When family member signs in it stays stuck on my account

Whenever I sign out of my account to make way for a family member to sign in (with her own ebay and paypal accounts), the system churns for a moment and then happily stays on MY account. (It doesn't display any message telling her her password was ba...

New Seller Hub Traffic Data is Flawed for Impressions and Page Views

In reviewing the new "real time" Traffic data (supposedly updates every 20 minutes) in the Seller Hub / Performance options... things got much worse yesterday. Though impressions and clicks (and sales) had already fallen dramatically over the past we...

My item ended with bids but is not showing up as sold

I had an auction ended with two bidders but it still showed up as unsold. I'm not even sure what to do about it. Any ideas?

Can't upload a 310 x 90 logo to customize invoice

Hi there,This is really weird. I am trying to upload a 310 x 90 logo under the Customizing Invoice section.https://my.ebay.com/ws/eBayISAPI.dll?CustomizeCheckoutI am new at doing this -- never set up a logo before here -- and it is saying that my cur...

I cant log into my partner affiliate account

for the last 5 or 6 days whenever I try to log into my ebay affiliate partner account it just says "error 400 This Page isn't working" Anybody else having similiar issues?

Resolved! Please change my email language from French to English

Hello, I made my ebay account while I was on holiday in France and all of my incoming ebay emails arrive in French - I cannot understand French and there are no options to change this. Can the admins please change my email language to English please?...

Can't edit Custom Watchlist NAME - Please HELP!

eBay has changed the watchlists again.They have removed the ability to change the name of our custom watchlists - which is completely absurd! (Having the new layout too large and having to scroll left and right to see the entire page is another major...

Cannot contact ebay re: case

I’m trying to have ebay step in for one my cases, but when ever I fill out and submit the form for them to step in, there’s a technical error. I only have 24 hours to notify them of this or else they close the case. This happened both on mobile app (...

incorrect/old PayPal account used for eBay purchase, how do I get paid to my active account?

Just sold an item on eBay for £75. The buyer said he paid the money but I didn’t see it in my PayPal. Turns out, it was the wrong PayPal address linked to eBay, my old one and is inactive now. How do I get paid when he already sent the payment to my ...

Buyers unable to Request Total from Sellers when the items are discounted

I've been having this problem quite often. All my buyers are complaining about getting a pop up that states "This can not be done as the seller has already discounted these items" when they are trying to request a total in order to get an accurate co...

Store Traffic Reports Not Updated Since 7/11/2019

I already contacted eBay via twitter @AskeBay. I was told it was reported but not given a time frame when the data would be updated.The store traffic reports have not been updated since July 11, 2019.Honestly considering everyone who has a store pays...

The disappearing message to buyer

on the "new, neither enhanced NOR improved" label flow is driving me nuts. They can't even code a simple text box to SIT & STAY? Anyone found a way to make it not vanish? I usually use the same generic message Thank you for your purchase blah blah ya...