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Current known technical issues - updated as of 6/24/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Guaranteed Delivery opt out failed

After a bad experience I tried to opt out of Guaranteed Delivery but it is still there on my new listings, not just the old ones (I double checked Preferences and it still says "No".) I can't find a number to call ebay. What should I do now?

Unable to delete listing templates

This started a couple of days ago. Every time I try and delete any of my listing templates the page greys out and freezes. I have to go out and come back in. You can only save 50 at a time so this is becoming a problem.

Ebay is not usable as it won't load correctly

Ebay pages started messing up over a week ago but for the last 3 days it's all of them all the time. Is there fix?(chrome, win 10)

eBay drops ball AGAIN. FUMBLE! My return address on opened returns ONLY was changed, and not by me.

Looks like a common problem, as I have seen several others with the same issue!you need to fix this or get new IT people who can actually do their job. eBay changed my return address. On opened returns from buyers. That’s it. Not on my labels shipped...

Resolved! adgoal.net tracking

Hi,I have started experiencing a problem recently in all ebay services. Any ebay page randomly redirects me to www.smartredirect.de, which is the property of adgoal.net. Obviously this is your average marketing tracker, but the problem here is how eb...

View Purchased Item doesn't work

For about the past week, the View Purchased Item page, accessible from the Bid History page, does not work. It displays nothing but a copyright notice and a watermark. I have reported this twice, but it is still broken. If I am doing something wrong ...

Firefox search won't display results

I'm running the latest version of Firefox browser 76.0.1 on a PC and two days ago the ebay search results stopped displaying correctly. The results list displays oversized arrows, empty circles and squares. Results list works fine in Edge browser. An...

username

Hi How can find my last username used since 2014 Regards

WHERE IS THE LINK TO EMAIL CUSTOMER SERVICE>no phones>no help??????????

WHERE IS THE LINK TO EMAIL CUSTOMER SERVICE>no phones>no help??????????The help selection is like navigating through a dense forest without a compass!Come one need to email CS to get HELP!!THX

problem creating a sale in markdown manager

april 26 & 27. tried several time to create a sale in markdown manager. when is get to save and review it brings me back to the first page. i called ebay today and they haven't had anyone else call about this issue.

Problem printing shipping label

There should be an option to print a shipping label for my return however there is not it only says mark as shipped

sorting

ebay's "sort by XXXX" has stoped working on my computer. Anyone else have the same problem?

Resolved! I cannot bid on the iPhone application

For the past few days I have been unable to bid using the iPhone application. The bidding screen pops up but there is no reaction to any button hit whether it's individual numbers or the preset bid amount. I can bid just fine via the website on a com...

Volume Discounts Stuck ON and at only 18 percent.

All 3000 of my listings have Volume pricing applied and it can not be removed or changed. eBay has confirmed the issue and also can not remove or change the volume pricing from their side. Their only suggestion was to migrate my 3000 listings to a ne...

Bulk Shipping

Have not had this issue before: Sorry, 40 labels couldn't be generated.Payment error: please check your payment method and try again. Logged into Paypal (my normal payment method), there is plenty of money in there. Please help, I have orders that mu...