Report eBay Technical Issues

Forum Posts

Sorted by:

Spoof eBay?

I ordered a set of but earbuds on April 1 I got tracking on it and then it was delivered purportedly to my adress. It was a next day delivery . I reported to the seller it tracked here as delivered yet I checked the box and in fact it hasn't arrived....

issues with manage shipped orders awaiting feedback page

I use the manage shipped orders awaiting feedback page for keeping track of what items have been delivered and what have not and may need further attention. When an item says delivered, I leave feedback. This usually sends it to the orders paid and s...

Manage active listings glitch

I am in "Manage active listings" and I am trying to go into my listing to revise it. It automatically goes into a different page which says "This page is having a problem". Can Ebay fix this so I can revise my listings.

Can't make revisions on my listings

Not sure what is going on but I have tried numerous times to revise my listings. Is there some sort of glitch going on?

Download Results after upload through Seller Hub Reports

Hello, Up Until about 16:00BST (07/04/22) when downloading results of any uploads (though Seller Hub Reports) this was returning an Excel Sheet showing any errors or failures. Since this time the report downloads as an unrecognised file format and al...

Printing Order Confirmations

Does anybody have problems printing order confirmations? I have been doing it for years, but all of a sudden, they only print out in landscape format. It is cumbersome, and the type is so small, it's hard to read. All my default settings are to "port...

Ebay glitch only showing first page of sellers listings

I was checking the competition, as I do regularly, and discovered just now that I could only see the first page of active listings of any of the sellers I follow. Many of these people have over a thousand listings and I could only see the first page....

Resolved! Can't answer ebayers question message

I've been trying for days to answer an ebayers message question about a listing and it keeps saying "Sorry something went wrong. Please try again later" .

ebay's website is slow loading

Lately I can barely use Ebay on my laptop, windows 10. It takes forever and one day to load the site. I can literally click to load the site then hand wash a load of dishes before it loads. I know everyone is on the app, I am too, but listings are So...

Issues for months now on Chrome (Mac)... search results won't sort, can't zoom on photos, and more..

Using Chrome for Mac (Version 91.0.4472.77 ). Have updated multiple times since this issue started. I've had a number of issues including:-When on search results page, I can't sort results (e.g. lowest to highest price) because the dropdown doesn't o...

Bulk edit issues 4/5-4/6

The past couple days I have not been able to bulk edit promoted listings. Everything goes through the process but percentage does not actually change on the listings.

Can’t post my 1st listing to sell

Please help I am trying to post my first item to sell. I have been using my account to buy for years. I put in all the info but it says it’s saved to drafts and won’t let me post the item. I am sure I am missing something but just can’t figure it out...

promoted listings bulk edit doesn't work

I very often end and relist items to keep them fresh. They are all promoted listings. The promo usually relists with the items, but over the weekend it didn't. I have 2000 items that need the promotion put back on them and when I bulk edit (which I h...

HELP! Case “On Hold” but no supporting documentation email received

I recently received an item that was damaged in shipping so I opened a return request under the 30-day guarantee policy. The seller opened a case, hoping to get a rep from eBay involved to help out with UPS (who, for their part, has been unresponsive...

Invoice shipping

How come the invoices do not show calculated shipping costs? I added international shipping as an option and accepted an offer from an international buyer and he is asking for an invoice. When I open the invoice to send, there is no shipping informat...