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Current and resolved technical issues - updated as of 3/25/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Changing the payment time from 4 days to 10 days.

Hello .. Can any one walk me through the process of changing the payment time in an auction. How does a seller change the default of payment time from 4 days to 10 days. Thanks much.

Any issues with paypal on eBay phonr app

Can't log in to PayPal through ebay on my phone. I had to use my computer to pay through PayPal. It worked perfectly fine .Anyone else having this problem?Any

Resolved! Messages

Please forgive my lack of knowledge here. Don't even know if I picked right board . I can not reply to a message , when I click on the reply tab , it takes me to my summary page . I have searched thru the forums and found , if you go to your regular ...

Sending Message to Wrong Buyer

This has happened a couple times, at least. I get a 'question' and mark it as answered (no reply needed). I get a question on the same item, different buyer, and reply. This message goes to the first buyer, not the intended second buyer. So, I've con...

Unable to enter shipment tracking number "tracking number already in use"

Unable to enter shipment tracking number "tracking number already in use"and3 sessions total 3 hours which I have spent with Ebay support without any results and anxious buyer still expecting to see tracking info. I have a paper receipt with unique t...

Denial to ebay solution

I was denied access to ebay so I scanned my computer, cleared history and shut computer down. On reopening I was allowed into ebay

Can not send invoices to buyers for months now no resoulution ???

Good Morning,Since May I have not been able to send invoices to buyers . I try to adjust the combined shipping , and or for single items send the invoices and A RED ERROR MESSAGE POPS UP SAYING SOMETHING WENT WRONG PLEASE TRY AGAIN LATER !! I called ...

"Selling Mode Does Not Match" Error in Launching Drafts

Has anyone experienced the "selling mode does not match" error message when trying to launch their drafts? I have a large amount of drafts I upload daily and today I have been getting this error and haven't been able to get around. eBay support has o...

8/19/21 DASHBOARD Does Not Update # of US Sold Items - Top Rated

For Several Months, I have contacted ebay support via phone (only choice available) in regard to Ebay Dashboard not Updated the number of sales. Therefore, there is no chance to return to ebay top rated status. Ebay randomly changed their terms to me...

Editing Ebay store returns this error message Page loading error, refresh to try again.

Tried multiple browsers clearing cache, history etc. Tried over multiple days can't change about or featured items. Any ideas?

Heads up: Phishing Attempt

Hi Folks, Thought I'd share something that happened this morning. The gist of it is that somebody sent a phishing text to me. This one had enough of a twist that I thought it might be worth sharing. It was actually TWO text messages. The first one ca...

Uploading from third party sites

We upload items from TIAS.com to ebay. When trying to switch ebay accounts (seller ids) we get to an ebay page that says the page we are directed to on TIAS.com is missing on ebay. We still need a different token sent from ebay to TIAS.com to enable ...

Problem to upload pictures for open case

Hi, can someone help me with a problem with open case, please? I did open case and I tried to upload pictures few times hopelessly. The wheel spinning endlessly and does not load the photo. How I can show a proof to a seller in the open case? I didn'...

Shipping label orientation wrong

I use 8.5" x 11" shipping labels, 2 per page that I can peel and stick when printed....all of a sudden today, instead of the labels printing sideways as they have always done, they now print vertically which means the adhesive labels I used are now u...

Multiple ebay website issues in the past week.

1) Glitch: Winner of auction did not pay after 6 days so offered a 2nd Chance Offer to the 2nd highest bidder. 2nd Chance Offer sent to my email with "Congratulations (the first name of the buyer) you have a 2nd Chance Offer" or something like that. ...