Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

a second return label needs to be printed

I returned the wrong item to the seller and now I need to print another return label. All links to "return this item" say item has already been returned. how can I get another label printed?

Sold item was unclaimed and returned to me

An item I sold has been returned to me and marked "Unclaimed" by the post office. I have messaged the buyer and they are still interested in the item. Is there a way they can send me the shipping costs to justify sending the item again? I am hesitant...

Can anyone think of a very good reason...

...why a seller should take longer than 60 days to get an item to a buyer when it's not custom or a pre-order? The new scam-ish ploy seems to be pushing a buyer's estimated delivery date out beyond when ebay can act on an INR. This is especially nota...

refunded buyer by paypal, states he doesn't have paypal wants the money put on bank card

I have a buyer that i have refunded on an item that was damaged when received. I have already refunded him the cost through paypal, which he paid with. He claims not to have a paypal account and wants it put onto his bank card. Any thoughts?

Resolved! I'm really unsure about this...

I purchased an item that was supposed to be authentic, it almost certainly isn't. The listing was pulled almost certainly as a result of selling counterfeit items. I received an item, just not what I ordered. I opened a return claim the very day I re...

What happened to the "Ship by" dates for sold items?

Noticed recently that the ship by dates are no longer showing on completed / paid orders - this used to be based on the payment date / handling time / shipping service information for each item - anyone?

Disputes ruled against seller in favor of buyer

A customer asked for a refund claiming item was damaged upon receipt 28 days AFTER it was delivered. She threatened me with bad feedback if I didn't issue her a credit. I opened a case against her. She opened a case against me. Ebay ruled in her favo...

Buyer Scam - Buyer Did not return the product and got his money back

HI Buyer place a order for Tom Ford Perfume. He received the product timely. He share a message that he was not satisfied with my product. So I accepted his return request. After accepting his return request buyer is not interested ti return the prod...

High international shipping cost

I am shipping some very light items (3 oz total) to France, and USPS charges about $14.50 for a parcel. When I buy a toy from Hong Kong, the shipping charge is $1.93 for an item that is $2.53, so the total cost is about 1/3 of the cost of shipping al...

Invalid Tracking number

Should I be concerned? Will I be disapppointed? We needed to urgently buy an iPhone, so we carefully did our research and purchased one from what was advertised as a "UK" seller. It turns out though that the seller is from China. But, I was assured t...

SCAMMED: How do I get my money back when eBay locks out disputes?

This seller has been listing multiple fraudulent listings and his rep has plummeted to 54% after refusing to contact buyers, refusing to issue refunds, refusing to update shipment status and Ebay is facilitating the scam by locking us out of disputes...

Resolved! delivery

Dear experienced buyers !!!, tell me the answer please! ... if there are three different goods from one seller, but each of them has its own price for delivery ... Question: - How will the total price be paid for the delivery of these goods ???...

Buyer broke my item and now wants to return it

I recently sold a watch to a buyer and soon after I saw that the item was delivered I got a notification that I had a return request. The reason was "doesn't work or defective". His comment was that he received the watch and when he was winding the c...

Customer service

How or who can I talk to by email in customer service department??? Does amyany know???

Buyer said item not as described, wantsme to pay shipping

I checked "I excepts returns" rule so eBay automatically excepted the return. Because the buyer said it was not as described they automatically charged me for shipping. I said "excellent condition" and she said it is not. She also said it doesn't loo...