Sold item was unclaimed and returned to me

[topcornercollectibles]

An item I sold has been returned to me and marked "Unclaimed" by the post office.

I have messaged the buyer and they are still interested in the item.

Is there a way they can send me the shipping costs to justify sending the item again?

I am hesitant to disclose my email in an eBay message because of the big brother system that screens them. I do not want to get pegged as someone trying to circumvent the system.

Does Ebay have a formal policy for this type of matter?

[berserkerplanet]

The only policy is that the bots will probably flag an email address through eBay messages.

The buyer already has your PayPal email address (which for most is the same as their eBay email address), and you have theirs.

Send them a PayPal invoice for the additional re-shipping charges.

PayPal has taken to hiding the real email addresses for eBay transactions, but you can obtain it by looking at the sales record in Seller Hub, or by starting a refund at PayPal for the original transaction - the buyers PayPal email address will be there on the first screen of the refund process.Copy it and cancel the refund process.

Go to https://www.paypal.com/myaccount/transfer/homepage/request and request money or create an invoice and request money, and that should do it.

You will probably want to NOT use eBay labels to create another label to reship - that resets the shipping counters and can cause late shipment dings. Use PayPal shipping instead: https://www.paypal.com/ShipNow

[robot-hands]

No formal policy. 

Send them a paypal money request, let them know you are because it will come through email and not ebay messages.

Do not print your label through ebay. Get tracking but do not upload it.

Since you aren't getting the ebay discount anymore double check those prices before you invoice them at:

https://postcalc.usps.com/

[berserkerplanet]

OP is not Top Rated so gets the same "eBay discount" when using PayPal shipping (Standard USP Commercial Base Rate)

However, OP neglected to mention being located in Canada which complicates use of USPS services.

[pjcdn2005]

If you have a Canada Post small business number it would be best to use Canada Post's SnapShip to reship the item if you will be printing a label (versus using stamps). If you use Paypal or Shippo and they are both linked to your ebay account, it will overwrite the original shipping date and show that you sent the item late.

The Paypal.com/shipnow suggestion from others would have been possible a few years ago but that particular Paypal page no longer supports anyone with a Paypal Canada account.