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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

Beware of Buyer that scams sellers and do not sent items back. And Ebay refund them all money!

I am writing this cordial letter to the community to see if i get my issue with ebay solved. I am not a current seller. I sell things sometimes i use mostly to buy items and stuff we do need. I have noticed that Ebay favor people that scam seller to ...

Item was damaged in transit, seller asked for refund and return, then I screwed up....

As the title says, I had a record player get damaged in transit. The dust cover was broken, which is surprising in of itself as the box was completely undamaged and it was packed extremely well, regardless of that...The buyer was SUPER angry. I under...

Resolved! Return label for an item already returned?

I ordered an item that took nearly three weeks to arrive, despite the sellers claim of "Free delivery in four days". I was on a deadline to complete a project I needed the item for, so I sourced it locally and told the seller that upon arrival I was ...

Resolved! Item sent in excellent condition, arrived damaged

Hi, i recently sold a limited edition print (poster ) and shipped it in a small tube. I shipped it (USPS) off in excellent condition and when my buyer received it, he sent me pictures of one of the end caps completely destroyed into several small pie...

FedEx one rate not appearing in shipping choices

is that unavailablenow with ebay shipping? i don't like shipping glass items with usps

International First Class (charged to customer) Undercharged $11

International First Class postage on Ebay has always been a mess, but the mess has gotten out of hand. It has flipped back and forth between over and under charging over the years. The domestic "free shipping" was supposed to be automatically deducte...

Received fake fragrance, but cannot ship it back

I have received a fake fragrance purchased on ebay. I opened a return ticket upon reason 'item not as described'. Seller accepted the return but when i went to post office in Macedonia, they said airport company has prohibited outgoing shipments of f...

buying a video game get scamed

Hi i bought a GTA V game for pc from a seller and he didnt send a game he sent me a stollen account with no game on it and when i opend a case on ebay he accepted the return but he wrote in description there's no return how its even possible to retur...

USPS First Class Calculation error overcharges buyer with weight" 1lb or less" and oz entry

Hi All, Just saw one of my buyers charged for incorrect shipping cost USPS 1lb - 15oz instead of just USPS first class shipping for 15oz. So instead of 5.83 they were changed 9.30. Checked the sold item by doing a "Sell Similar" and help desk explain...

Shipping Label printing

BTW this is on a Windows 10 platformDoing research for printing Ebay online purchased shipping labelsFor those who purchase the online postage for USPS or other shipping, the label printing is the weak link to complete the shipping process.Also those...

Handling Returns when incorrect reason for return is selected

Hello, Recently I have had a trend of returns where buyers have incorrectly categorized returns. For example I sold a phone recently which was advertised to be locked to a prepaid carrier. The user then opened a return for an item not as described be...

Less than stellar return process.

Preface: I had no choice, I could not source the needed part anywhere else. Even the dealership claimed that they could not source the part. This ad specifically stated it would fit our exact vehicle and confirmed that it would fit in the "thank you ...

Is Paypal Charging Me Twice for Shipping Charges?

For my last 2 shipments on Ebay, I've noticed the charge deducted on my Paypal account AND deducted from my personal checking account. This has never happened before and I always keep a positive balance in Paypal. What is happening?

Resolved! Chargebacks on USPS shipments?

does returning empty packages scam still occur on ebay in recent years?

I am a new seller in ebay, is there any new policy on ebay that could protect the sellers wouldn't be harmed from this kind of scam?I wonder whether ebay supports this kind of scam because they presumably put the buyers in favor position, even the se...