Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

International Shipping (not GSP): Disclaimer Regarding Duties, Taxes & Customs in Item Description?

I want to start offering International Shipping (not through eBay's GSP) in some of my listings. I have done a lot of homework (and learned a lot!) to make sure I understand the basics. In my reading, I came across this thread that reads: "I put a me...

Suggestions for boxes the size Flat Rate Game Box?

First time posting on the forums. Hello! We have a large quantity of an item that fits perfectly into the large flat rate game box, but they would be much, much cheaper by weight, being a lighter item. The official rules are that you cannot use flat ...

Washington Sales Tax Refund

For an item I bought in February, eBay collected the sales tax on behalf of the seller.Unfortunately, I never received the item and eBay refunded me the sales price.However, I did not receive a refund for the sales tax that eBay collected. When I cal...

Refund for sales tax Washington state

For my most recent purchase of an item, which was in late February, I was refunded for the cost of the item and shipping ($1217 British pounds) from the seller because the seller was having paypal issues. However, I was never refunded the sales tax t...

Resolved! A sad day to be an ebay customer with a hefty LTV

I made a purchase on Feb 24. i returned the item on March 12 using the forms provided by ebay. I then received message from seller asking what address I sent the item to. then i received additional messages stating that the item was returned to the w...

Shipped item but user is trying to have me cancel or return, even though my listing says no returns

I just sold an item yesterday to a buyer in the United kingdom, I am based out of the United States. I shipped the item this morning through the global shipping program. This afternoon I get a message from a different user stating that they are the f...

Shipping label too small

i would appreciate it if any suggestions as to why my labels are printing way too small on my Windows 7 and Chrome browser. I had an HP ALL IN ONE 2540 series printer, and everything else prints fine. Just the USPS labels to ship an item. Thanks for ...

Buyer change of mind return where do I stand

Hi! So I have a return request from someone that purchased a sports bra, stating it “doesn’t fit” and too small for (insert bra size) on the listing i stated it was size large which was on the label but no dimensions. It was also listed as not accept...

Paypal 4/2/19 Policy Updates

Hi! I just received a Paypal policy update email. I just wanted to make everyone aware of an important part of it just in case you didn't see it: We’re changing how we treat refunds. If you refund (partially or fully) a transaction to a buyer or a do...

10 days to create shipping label!

Starting to think I’m being scammed and would like some feedback. Purchased an item on 3/16 and paid immediately with PayPal. Add stated it would ship usps priority and should be there by 3/25. Seller immediately emailed after sale stating he would s...

got a late shipping note for an item same day it was purchased

A buyer paid for an item on April 4 after 5 pm. On April 5 at 5 am it is marked as being shipped late. How is that possible? Anyone else having this issue?

New Paypal Summary Page, Missing the Multi Order Shipping Link

I just noticed the New paypal Summary page is missing the link to print labels. It used to be there and now its gone.. I have it bookmarked. In case anyone needs to print lables through paypal, Here is the link. https://www.paypal.com/shiplabel/creat...

Wrong Address used by buyer, address did not exist. What do I do?

I sold an item on March 28, shipped it the next day, today I saw on eBay and confirmed through USPS that the address the buyer used did not exist. So the package has been marked as return to sender. What do I do as a seller now?

What is the best way to print replacement item's shipping label for INR case?

One of the items I shipped has shown the tracking message of "In Transit, Arriving Late" for over a week. The buyer has opened an item not received case and requested a replacement. What is the best way to create the replacement item's shipping label...

anyone else get scammed by a crook customer and ebay and pay pal allows it?

here's the scam I got pulled on me yesterday.i sold an item on October 24th 2018.item showed delivered by usps tracking several days later.never heard a peep out of the buyer.no messages on ebay,no complaints whatsoever.well 5 months 11 days later.i ...