Shipping

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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

Resolved! Item sent in excellent condition, arrived damaged

Hi, i recently sold a limited edition print (poster ) and shipped it in a small tube. I shipped it (USPS) off in excellent condition and when my buyer received it, he sent me pictures of one of the end caps completely destroyed into several small pie...

FedEx one rate not appearing in shipping choices

is that unavailablenow with ebay shipping? i don't like shipping glass items with usps

International First Class (charged to customer) Undercharged $11

International First Class postage on Ebay has always been a mess, but the mess has gotten out of hand. It has flipped back and forth between over and under charging over the years. The domestic "free shipping" was supposed to be automatically deducte...

Received fake fragrance, but cannot ship it back

I have received a fake fragrance purchased on ebay. I opened a return ticket upon reason 'item not as described'. Seller accepted the return but when i went to post office in Macedonia, they said airport company has prohibited outgoing shipments of f...

buying a video game get scamed

Hi i bought a GTA V game for pc from a seller and he didnt send a game he sent me a stollen account with no game on it and when i opend a case on ebay he accepted the return but he wrote in description there's no return how its even possible to retur...

USPS First Class Calculation error overcharges buyer with weight" 1lb or less" and oz entry

Hi All, Just saw one of my buyers charged for incorrect shipping cost USPS 1lb - 15oz instead of just USPS first class shipping for 15oz. So instead of 5.83 they were changed 9.30. Checked the sold item by doing a "Sell Similar" and help desk explain...

Shipping Label printing

BTW this is on a Windows 10 platformDoing research for printing Ebay online purchased shipping labelsFor those who purchase the online postage for USPS or other shipping, the label printing is the weak link to complete the shipping process.Also those...

Handling Returns when incorrect reason for return is selected

Hello, Recently I have had a trend of returns where buyers have incorrectly categorized returns. For example I sold a phone recently which was advertised to be locked to a prepaid carrier. The user then opened a return for an item not as described be...

Less than stellar return process.

Preface: I had no choice, I could not source the needed part anywhere else. Even the dealership claimed that they could not source the part. This ad specifically stated it would fit our exact vehicle and confirmed that it would fit in the "thank you ...

Is Paypal Charging Me Twice for Shipping Charges?

For my last 2 shipments on Ebay, I've noticed the charge deducted on my Paypal account AND deducted from my personal checking account. This has never happened before and I always keep a positive balance in Paypal. What is happening?

Resolved! Chargebacks on USPS shipments?

does returning empty packages scam still occur on ebay in recent years?

I am a new seller in ebay, is there any new policy on ebay that could protect the sellers wouldn't be harmed from this kind of scam?I wonder whether ebay supports this kind of scam because they presumably put the buyers in favor position, even the se...

New Return Policies

I have been selling on Ebay for 15 years. This was originally a venue for small (and large) sellers to offer their products. Ebay has increasingly imposed their preferences on its sellers even though really we own our businesses and just use Ebay as ...

Ebay uses paypal to avoid refunds 3rd party hustle

I have been shopping on ebay for a few years and kept my purchases cheap because I always suspected that the whole ebay-paypal relationship to be a deniability hustle. So it finally happened, I bough a pair of police suspenders, they arrived broke, t...

Incorrect address format

Hello,I am an amateur seller, and just sold an item for ~=$150.I went to print the label, but got two error messages: "Failed to obtain services from USPSShipTo province is invalid or unsupported.""There is a problem with the ship to address. Please ...