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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Where's the sellers protection?

I sold a used camera body with many detailed photos to highlight the wear and provided 12 good quality pictures to accuratly show the condition of the item. It was carefully worded to be sure that the buyer knew that they were getting a worn item and...

Who should call USPS? Buyer or seller?

Hey guys. I'm little bit disappointed because I'm waiting for a package two weeks (I understand.. Christmas is coming). Yesterday I opened a case as not recieved item and I told the seller that i'm gonna wait to next week, because I don't need it bef...

USPS Terrible This Time of Year, Lesson in shipping 1st class without tracking

Resolved! Warning about Ebay shipping label page

When someone wins your item, and you click "print a shipping label", you usually get Ebay's newly designed label page. But you can switch to the "Classic" label page if you prefer. Problem is, they display drastically different amounts. With one of m...

Handling Time During the Holidays

Hi All, I've done a bit of searching and haven't come across this topic yet. If it's already been discussed feel free to send over a link. What are the handling times for the Christmas Eve and Christmas Day orders? We offer same day and one day handl...

Handling a strange return

Confused on what to do here. Sold an item in early November. It sits at the post office for a month, buyer never picks it up. He emails me while it's still there wanting a refund. I point to the tracking info and tell him to go pick it up. He ignores...

Cancel a request to return

Want to start off by stating that I am the seller in this situation. Buyer opened a request to return against me, claiming that the item was broken because it didn't work with what they wanted it to work with. After a couple of messages back and fort...

Ebay profit loss. EBAY PLEASE FIX automatic returns. Buyers want replacement - not return.

This has happened several times. Buyers cannot even close or respond to automatic return to discuss the problem. The transactions could easily be saved for a happy buying experience. The buyers are bewildered. They even apologize for opening the retu...

Resolved! Having to cover ebay miscalculation on shipping

Hi. Very new seller here, but while my first few sales went fine, on my last three ebay has charged my more to print the shipping label than they charged my customers to pay (for shipping). Nothing changed with dimensions, weight, or shipping option ...

Resolved! Custom tax in SNAD?

Say I want to buy something from China and what arrives is blue instead of red and came with a customs fee of $25. Do eBay return & refund rules force the seller to reimburse the custom tax? I can't find this covered in the MBG. Thank you.

UPS will not reimburse me for damage claim

UPS damaged an amplifier, I filed a damage claim, now they say they will not pay for the damage THAT THEY DID!! What, if any recourse do I have? I will attempt an appeal because I believe I can prove the box was satisfactory . . . it was the same box...

43 days later... still waiting, still wondering

At 4.11.2018 I did buy and pay (through PayPal) Lego set. Since then I've been waiting it to arrive from UK to Finland. Because Ebay's estimated delivery did show Nov 12, 2018 - Dec 03, 2018, I did contact to seller few days after that last day.They ...

Fianlly got my first return request

Not to bad ebay told me to wait for the item to get back and then refund the item total and first shipping. The customer wrote wanting me to pay return shipping as well. Should I just give back what ebay has asked or the extra.

Buyer Claims Item Missing, Offers NO Proof

I recently sold an item that involved many pieces. I packaged everything individually in bubble wrap in one box. The day after the item arrived the buyer emailed to say a major component was missing. I responded that everything was indeed in the box ...

Seller doesn’t respond to any messages and doesn’t ship item

So I bought a 400 dollar power wheels type car for my daughter for Christmas on the estimated delivery it said arrives before Christmas and when I click description or more details on the item the seller states that they “ship in 2-3 business days us...