Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Excessive shipping charges

I bid on a vintage tapestry (textile wall art),~54"x54", no weight listed. Then I noticed the $99.99 shipping from Austin TX to Los Angeles CA. No method of shipping was included. I feel this is clearly a case of shipping "gouging". Another $850, anc...

Returning a part

Trying to return a part (5 tries today) and eBay system returns an error and tells me to try again.https://www.ebay.com/rt/TechnicalErrorSystem is broken.

How to ship dry shampoo

Hi, Need advise on how to pack and ship dry shampoo via USPS from CA to NY.Can I use Standard service (USPS First Class Package) instead economy service (USPS Parcel / Retail ground)?Is there any other information that I should take a note?

Global Shipping Programme: settings for GSP-only international sales

I'm an occasional seller in the UK enrolled in the GSP, and would like to sell as widely as possible internationally but ONLY using the GSP. In other words, I don't want to have to handle international shipping myself on any sales. If I set things up...

Resolved! Shipping not updated

I bought a wig and the shipping says speedPAK and when I put the tracking number I get this: Estimated date of arrival at the post office29 Mar 2019 - 01 Apr 2019, 2 - 5 days remaining 23 Mar 2019 - 09:33 Flight landed in destination country - United...

How to escalate to ebay?

I've looked all over and can't find a definitive answer anywhere (although I know I've done this before some time ago)...The seller sent me a counterfeit SD card (whether they knew it or not) I bought it from them because they did not seem to fit the...

Necesito devolucion de dinero por varios productos no recibidos

Estimados Soy de Buenos aires. Quiero hacer el reclamo en EBAY, COLOCO el nro de producto y aparece la leyenda que "el producto no existe" realice varias compras el año pasado y no recibi ninguna. Tampoco recibí devolución de mi dinero. Consulté el d...

Fraud NAD seller options

I've been selling on eBay casually since around 2001 and never really had any problems. I've gotten a few requests for refunds and never had a problem accepting them but a case was opened against me on Jan 20 and it seems like fraud to me. The buyer ...

New Shipping Page

I do not understand this new shipping page. How can eBay determine the shipping price without putting a weight in? I switch back to the old page, enter the weight and the cost is always much higher, what gives?

Buyer Address Has No Apartment Number

I had a buyer purchase an item from me. They used an international paypal account (I noticed the fee percentage was different) but used an address for California. I shipped the item via FedEx with signature confirmation. I created and printed the lab...

USPS Parcel Select Ground vs. Retail Ground and Balloon Prices - Ebay Calculated vs. Post Office

I recently sold an item that was 9 pounds in a box that was 24x18x18. The Length + Girth = 96. I had chosen USPS Parcel Select shipping for my listing as eBay calculated it to have the lowest rates. The eBay Printed Label was $21. When I brought the ...

Shipping

Am having problems shipping an item to Kenya,am being told that it does not ship to my coutry

When a full refund is not FULL

I recently bought my brother a pair of sneakers for his birthday when he opened them he thought it was a joke because there were two different sneakers in the Box I contacted the seller immediately and was issued, what was said was a full refund howe...

Item warranty

I bought an Induction cooktop ($649) through Ebay via Paypal. The item I bought was covered with a 2 year warranty but has failed after 8 months of use. The seller is refusing to honour the warranty. Initially I would have been happy with a replaceme...

Item received is not the same as described

I bought two iphone 7+ from the same seller as gifts for my parents. I was pleased with the first one so I bought a second one.When I wife came back from a business trip and opened the box yesterday, she told me there was a dent on top of the cell ph...