Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Item question about shipping

i been selling on ebay on and off for 15 years and going to stop. Ebay is very difficult for sellers, i find it amazing what crooked buyers can get away with. Here is the story, verified by ebay representative. this was first return i had to process....

Who to contact

I bought a palette online and it ended up being a fake. I messaged the seller for a return and they never replied back. Ebay got involved and let me start a case to return the items. Well I had before Jan 9th and I sent them back way before then. Tra...

Item Number Not Printing On Shipping Label

Starting today we noticed the item number stopped printing on the shipping label. We had the box checked to print the number and now instead it prints our personal SKU number from the inventory field. Such as "red tag box number 1234" for example. It...

Resolved! Seller Shipping costs

I am wondering say on recent sale of small vase. Buyer paid calculated shipping of $7.20. I purchased label through ebay I paid $7.20. Saying I saved .25 on shipping. I say I did not save the buyer saved he got the discount. I used to pocket the diff...

Resolved! Accepted a refund, the buyer shipped the item on Jan 4 but the tracking code says not yet in system

Hello! I sold a pair of shoes in the beginning of December, the seller received them but wasn't satisfied with them so he filed a return request on Dec 26 and I accepted it. I told him that I will give the money back when I receive the item and he ag...

I really need help from anyone who knows about set delivery.

Hi. I live in South Korea, and I ordered an item from China. Est delivery was Jan 4, but I still have any news from tracking, or any mobile messages. I contacted with seller, but It didn't give me any help. my tracking info just tell me they created ...

broken item

I bought a package of several items with free shipping. Two of the items arrived broken. One of the items I did not care about but one I did. I told the seller about it and asked for $10 to buy a replacement part and then sent the seller an item numb...

Resolved! Scammy Ebay seller claiming they got charged twice for refund.

Hi,So, I can clearly see in my paypal that there is only one refund. It seems clear to me that they are trying to scam me and I do not trust this seller whatsoever, as they have been a nightmare what with selling a broken item and claiming it worked ...

Please Do Not Use Signature Required When Delivery Confirmation Will Do.

When Signature Required is used on a delivery to a residential location where no one is home during the day the package will not be delivered. The seller is paying an extra $4.50 to ensure that the package is not delivered. Just beacuse an extra opti...

Stolen packages at front doors by strangers

I am heeding warnings to ALL sellers to be aware that if you deliver packages to your buyers as packages are usually left unattended at their front doors. Just recently, there has been strangers stealing packages off buyers' front doorsteps and it is...

Printing Shipping Labels

To help bypass the problems of only being able to reprint your shipping labels within 24hrs try this. When the screen pops up to print, instead of printing choose the save as pdf feature. This should be towards the bottom of the print pop up in a dro...

Resolved! Am I out of luck? Shipping to China.

I sold an item to China back in November. I did exactly what the buyer said to as far as making sure his phone number was on the customs form and labeling it Toy Accessories. (It's tires for a RC car.) He paid for International First Class. The track...

Resolved! Return Service Shipping Tracking Not Updating

Hello, I had an ebay return that I opened. The seller sent me a return shipping label. The label was a "first class return service" as it said on the label. (but it is a different tracking number to the one that was originally used to deliver to me) ...

Returning funds on hold

Hello! I had to cancel orders, but the funds are still on hold through eBay and there is no recent activity on PayPal. How can I refund the money before funds become available in ebay?

Problem with the carrier in my country (4-72 / Colombia)

On November 28/2018, I bought two articles on Ebay, the two articles arrived in Colombia on December 18, they were received by the postal company en Colombia: 4-72 and so far I have only received one, and they do not give me the estimate delivery dat...