Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer insisting on partial refund, won't accept returning item.

I have a customer who i sold a part to and he says its defective but will not return it. Ive offered to pay for shipping and everything and he insists he wont spend any more time and he just wants a refund. Obviously i need my product back but can't ...

US Customs tape

US Customs has two types of tape, opened and examined.Which one means the contents were confiscated, and the other repacked?

Conflicting info on open return

So a buyer opens a return request today, Sept 14th. I accept it immediately. The return details says they need to send the item back by Sept 21, but on my open returns, there's a column that says "refund due date sept 18-17". That's 4 days from now! ...

Resolved! Received Payment, but Buyer is in Hurricane Area

I received payment from a buyer who is in Miami-Dade county, which was recently affected by Hurricane Irma. I sent the buyer a message via eBay asking if they would like me to ship it to the address listed by PayPal or to a different address. How lon...

Bought item from India, shipped via India Post but tracking doesn't work

I bought a set of replica armor from a seller in India almost a month ago now and while they have provided a tracking number it doesn't work at all. The tracking number is as follows... Tracking #: 2CV234455666INCarrier: India Post The seller isn't r...

No item recieved, and no conntact from seller

Need help with this situation, so i ordered item on may 12th 2017, still havent recieved it even though seller messaged me that it will arrive 2 months ago, and now i am unable to see that item in my ebay history and with that i am unable to conntact...

Item won, payment not received, sent emails with no response.

Item was won on my sight, but payment has not been paid and its been two weeks. I have sent two messages to her with no response. How long do I have to wait before relisting?

My purchises

Hi I have Items canceled for delivery and I would like my money to be refund as soon as possible. I was loged as a guest bying two items I would love to have my money bask as soon as possible even that I even didnt recive this Items. I was using Payp...

Item never arrives and traking number is not valid

In my 5 lasts transactions from China, items never arrives and sellers refund money but, I think that these sellers receive money for 3 months and earn interest and then return the money without ever sending any product. is very suspicious. someone k...

Return Request Cannot Be Processed

Hello, I opened a return request for an item, and susequently closed that request shortly thereafter. I still need to return the item (it was not received as described in the auction), but now eBay won't let me proceed with reopening the request I cl...

receive the wrong item

I ordered chocolate sheer curtains and received white sheer

Buyer says shipping isnt Free

Hi Newbie here, I recently listed my first FREE SHIPPING item. My item sold and the buyer messaged me stating the payment request includes a shipping charge. Why would this be? I need help because I dont want the buyer to think I'm pulling something.

Hi , Need advice on what to do

I ordered a IP security cameraA malfunction was detectedThe camera can not connect to the networkAfter 20 attempts to fix the camera in front of the seller still without successThe seller could not understand that the product he sent me did not workH...

ebay 'print label' has different address than 'order details' and paypal transaction?

a package was just 'return to sender' turns out when I use ebay 'print label' , it has different address than 'order details' and paypal transaction (which both agree). what's up with that?

Need advice on Return (buyer found for less after they received one purchased from me)

I sell vintage iems and have a customer that recently purchased something that they now have found for less by buying from 2 sellers to complete the set I sold. Asking me to refund the difference between what they paid the 2 sellers to keep. Accused ...