Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

buyers change mines or ordered by mistake or gives a neg- becuse it didnt fit

buyers who change there mines or ordered by mistake or didnt fit & give a neg- should not be a opt. on ebay but it is i think buyer should bay all the shipping too and fromand for the low life buyers who buy and send back there broken blowed up parts...

Return requested by buyer for "Does not fit .. Too big" 12/11/20

Buyer failed to return an item. I was not required to send a shipping label for "Does not fit..too big" buyers remorse. Guess buyer can't read the measurements with photos. Return request opened on 12/11/20. Buyer had until 12/29/20 to return item. N...

Item Not Received Case Opened

I had a buyer open up a case for an item that she hasn’t revived yet. I shipped it on time with USPS and because of the unprecedented shipping delays due to the pandemic... the item shows no tracking now and may be lost. I have followed up with track...

Item lost in mail. Trying to reach eBay support.

I sold an item. It was lost in the mail via USPS. I am trying to find out if it is covered under seller protection. However, when I selected "contact me", it took eBay half an hour to call me and when I answered the support representative hung up as ...

How can I ship an item without resetting the expected delivery date?

I have sold an item with an extended handling time and don't need to ship until Jan. 12. How can I ship it now without eBay's horrible system automatically changing the expected delivery date? I need to ship it USPS as it is a media item.

Global shipping item not delivered

I sent a package from MI on November 18th I just got a notice that it was delivered to a global shipping facility in Cincinnati Ohio. My buyer is getting very anxious since it has been over a month and it was a Christmas decoration it should have bee...

How to refund

I shipped the wrong items to two people. I have decided to refund each buyer. I see no option on the item detail page for returns. 1. I don’t accept returns2. I don’t want to refund through paypal (losing the eBay documentation)3.Do I need to have th...

Resolved! Shipping parcel to China, and courier requires recipient's identification details

Had closed a deal with a China buyer, however, while I was preparing the courier request to Mainland China, I was prompted to input the recipient identification number (ID or passport) and upload its scanned copy to the courier website. Really tough ...

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Can't figure out how to enter my own tracking to a return.

I have used my own mailing label. I followed the ebay instructions:Go to the return request in Purchase History.Select the shipping carrier from the dropdown list. If you select Other, enter the carrier name.Enter the tracking number.Select Mark as s...

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How do you "apply for" the extra arrival days eBay is allowing?

I mailed a MM parcel on 12/10, on on 12/14 got the last scan as it left the local processing center. No indication of any movement since then. I requested tracking updates on the 26th when buyer opened INR case, and no "shaking loose" has happened. I...

Resolved! Return

What is the procedure for dealing with a return? P.S. I've read what ebay has to say on it, I'd rather hear what experienced sellers have to say.

Started slowly listing again. What I am saying about shipping

Decided to slowly add some listings. This is what I am saying about shipping. Will see how it goes. Shipping: US Flat Rate $8. Please note USPS Priority Mail is a shambles right now. I will ship UPS or FedEx. If you need it to go via USPS please let ...

Return shipping label

Hello, I started a return and the seller sent me a return shipping label there a packing slip and the address label the computer show both of them but only the packing slip will print. I try to tell the printer to print only the one page also took a ...

re-ship a customer's dvd purchase that was damaged during Global shipping USA to Germany

Hello-I shipped a DVD from USA to Germany via Ebay's Global Shipping Program. It arrived damaged (customer sent me an email with pics of damage). I want to re-ship a replacement DVD. How can I do so via the Global Shipping Program if buyer has not is...

Can't upload a PayPal tracking number

Hello everyone, I'm trying to upload a tracking number to eBay generated from a PayPal postage purchase. I had to buy postage using a workaround since eBay does not let me insure separate orders with combined shipping. I've tried to upload the number...