eBay Help
dr.kenzo.tenma
Thrill-Seeker
Community Member since ‎04-29-2014
‎10-12-2021

User Statistics

  • 108 Posts
  • 1 Solutions
  • 6 Helpful Votes Given
  • 130 Helpful Votes Received

User Activity

Is there anywhere I can see the estimated delivery date provided to a buyer at checkout?

08-28-2021
It appears that the estimated delivery date on the order details page automatically changes when you buy a shipping label, to whatever the shipper estimates. Is there any way to see the estimated delivery date provided to a buyer at the time they che...

INR Closed in My Favor but Confusing Order Status

04-21-2021
On my selling account, a buyer opened an INR even though the item was already showing as delivered. I uploaded tracking, then after three business days, called and had a CSR close it in my favor while on the phone with them. Shortly thereafter, I got...

Am I allowed to send my email to a buyer?

03-29-2021
A buyer's item recently got sent back to me for an incomplete address. I have the item back - they want to buy a new label and have me reship. Am I allowed to send my PayPal email address to the buyer via eBay messages in this case? eBay anonymizes b...

USPS Back to Christmas Service Levels - Time to Insitutute Real Seller Protections

02-19-2021
USPS service, due to a combination of a continuing holiday hangover and winter weather, seems to be back to December service levels. Which is to say, almost none - significant delays on almost all items, items stuck at distribution hubs, first-in las...

INR and extended seller protections - exact process

01-05-2021
I have received an INR for late delivery. I have to respond in three days. The item is moving and has been scanned recently. When I enter in the tracking number, will the case AUTOMATICALLY extend, or do I have to call eBay? Will the case extend for ...
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