Selling Metrics & Shipping

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Shipping Location Zip Code

"Shipping location zip codeStarting July 31, 2018, you will be required to provide a valid zip code for your item's shipping location when you list. Valid zip codes help us provide your buyers with more accurate delivery estimates." My location is se...

Dedicated Support Boards now Closing

Hi everyone, Thank you all for sharing your questions and feedback on our 2018 Summer Seller Update. We really appreciate you taking the time to chat with us. The dedicated Seller Update support boards are closing for new topics. If you’d like to sta...

Come September, Why is Ebay reversing their decision to hold Return Requests against Sellers?

Why is Ebay retracting their previous statements and policy that RRs [return requests] will NOT count against us if we resolve them while they are in the request stage? The Summer Seller Update has this statement: “Starting in September 2018, if you ...

International Item Location

According to the Summer update, dot com sellers have to provide a zipcode to "help us provide your buyers with more accurate delivery estimates." However, it is not applicable for international sellers - and understandably so (no associated zipcodes)...

Beginning September 2018, False SNAD claims will start to cost you more

Reading the new Service Metric page that eBay is about to introduce, notice that a high number of SNADs will get you higher fees ... combined with the email from a few weeks ago about returns, this also means lower visiibility and other competitive d...

What is the penalty going to be for NOT using the offered shipping method?

in the 2018 summer update it says we must use the offered shipping service. What happens if a buyer makes a special request? For example I have USPS offered in the listing but every once in a while a buyer will ask if I can ship fedex. Other times pe...

Zipcodes

My business address which is printed on my shipping lables is in one zipcode. The post office I take my shipments to is in a different zip code. The zipcode I have in my listings is another zipcode. All of my business occurs around the Dallas/Fort wo...

Resolved! Tracking

Will tracking now be required?

Service metrics consequences happening too soon?

Is eBay really going to start collecting data (or going to use data that has already been collected) to use on the service metric evaluation before allowing sellers the ability to see their own metrics? We were going to offer free returns starting Ju...

Ship from zipcode requirement questions

I have a questions about the new ship from zipcode requirement that was not made clear in the update. My shipping zipcode is accurate and all items are shipped directly from the address on my ebay account and that is the zipcode I plan to use. Howeve...

I have some concerns for eBay execs to conisder...

The metrics will show you:How often you receive return requests for "items not as described." Greetings. I am a long time seller of t-shirts and coffee cups. In 2012, based on negative consequences of the DSR system back then, and having tried everyt...

2018 Summer Seller Update - Live Video Broadcasts from 10am PDT

Want to watch live discussions with eBay experts covering each area of the 2018 Summer Seller Update? Tune in [at this link] from 10 am PDT and every hour up until 1 pm. Today's schedule is: 10am Inventory Optimization 11am Selling Metrics & Shipping...

After the sale contact/requests?

I see there is a metric for after sale requests. I am very concerned about this because I sell personalized items and ebay does not have a clearly marked space for the buyer to put this information. Seasoned buyers know to leave a "note to seller" bu...

How about an automated Item Not Received reply?

Occasionnally I receive INR. Every time it shows delivered. I have to upload my tracking - even though I purchase ebay labels and ebay KNOWS that the item is delivered. I then can call ebay and have it closed. It would be nice that when someone opens...

New markdown sale event requirement

I would like to get some clarification. If I list my multi-variation items only for 7 days do I miss the ability to add those listing for any promotions at all? How will this make any sense if I want to get buyers to buy more then one item by providi...