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Fall Sellers Update Warning

I just noticed that the spring update warns of the fall update. Starting in September, your returns can be used against you. "Poor Buyer Experiences" could result in addtional fees and extended delivery dates. (eBay is going to change our delivery da...

What level of categories will be used in the metric

Looking at example the Service Metric page, a top level category (Clothing, Shoes, & Accessories) is used to evaluate a seller's returns. Question: Will the return evaluation category always be a top level? As a tiny volume seller of antiques, vintag...

User avatar by • Guide
  • 465 Views
  • 6 replies
  • 4 helpful

Resolved! New metrics - Standard Shipping ?

Per "We've updated our selling practices policy to reflect the importance and requirement of maintaining your shipping service promise. Provide a great customer experience by using the class of shipping service you promised in your listing and upload...

Shipping Service Question

If I offer , say, an expensive book with a choice of shipping services: media mail and priority, and the buyer chooses (and pays for) media mail, but I want to delight my buyer, so I want to actually send it Priority Mail (at no extra cost to the buy...

For those of us in electronics/computers

We have a high return rate due to scams, buyers remorse etc. Especially on laptops. Personally I have a 17.17% return rate. Motly due to claims of "Doesn't work or defective" in order to get a refund and free return shipping. How will this affect us ...

Ebay automatically accepted a return on a open used waterbed printed the label & need help to void

I'm ticked. Now even seller paid return labels will be automatically issued? That 3 day period was how I worked with the buyer to protect myself! I would send messages to the buyer to try to work things out for misunderstandings, or to clarify if the...

Service Metrics

I am getting a question that I don’t know the answer to - In determining “service metrics” – if a customer opens a INR case and eBay determines that the item was delivered, will that case be included in determining the seller’s metric?Also - if a cus...

User avatar by • Thrill-Seeker
  • 785 Views
  • 2 replies
  • 0 helpful

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