Returns

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Resolved! What do I do next?

I messed up on a sale. She ordered salad forks and I sent regular forks. She started a return. The same day I wrote her through e-bay and asked her if she wanted the salad forks still. She replied yes she did so I mailed them that day and told her to...

Resolved! Item purchased not showing up on my account

I purchased a item on Nov 29, and want to start a return. I am unable to begin because the item is not listed that I purchased. Have tried every way I can to contact customer service, but to no avail. For some reason, I see where chat is available, b...

Buy It Now - Double Order Error

Has anyone ever been charges twice using the Buy It Now functionality? The seller only saw demand for two items, now we are stuck with a return shipping issue. How can we get eBay to cover due to technical issue?

URGENT: GPS help. Buyer won't return "faulty" item

I had a buyer purchase a £350 dress and open a "damaged on arrival" claim over a supposed "faulty" zip.I am talking with her asking her to tell me how to send her money for return shipping or to provide her address for me to send a label. The dress i...

trying to find address for returning a faulty item

Buyer Requests Return 2 Month After Sale?

Need help, this is all new to me. Sold an expensive camera lens 10/09. Purchaser requested return a couple of days ago, claiming there were scratches on the rear element, and that my description of condition wasn't accurate. Description was correct -...

I received a parcel that is not mine, #ref.# lpken000000926205323

Is it just me or have you guys also been getting a huge rate of return fraud recently?

This past month, my brother and I have gotten 6 returns for high value car parts. Half of them have been mail fraud. The buyer sends back their old worthless defective core and claims the part didn't work. When does the buyer stop being right? When t...

Resolved! Recently got scammed twice Buyer claiming they received an empty box Apple Macbook Air

Empty Box Scam from Buyers. The Scammer will have a new account about 2 months old. History of purchases are inexpensive items worth $5 or less. The Buyer Scammer will file a return and claim the package they received was empty. After this, You will ...

Unique return request

Hi All, Buyer purchased a sealed, pricey (at $30) CD from me. Just emailed now (13 days past 30 day window) and said he just discovered a duplicate he had in storage. So far, I realize this sounds like a straightforward "decline" on my part, but ther...

Can a seller do a Credit Card Chargeback in response to a fraudulent return?

Here's a novel idea, you get scammed by a buyer, Ebay or a Credit Card Company gives them their money and you get nothing, an empty box or worse, so you file a dispute with your card company giving them all the details of the case.Think they would re...

How do you inform community about a bad Seller - how do you rate a Seller

I tried to buy an expensive lens from a Seller on EBay. The Seller, sent me the wrong item - a lens worth about $1,000 instead of $2,000 and that was not the item pictured in her advertisement. Then at my expense, i returned the item (costing another...

Resolved! Tracking shows return delivered but you did not receive the returned package? Maybe it is not lost!

When the tracking shows return delivered, but you did not receive the package?Most sellers would think the package was stolen or lost. But please think again.The buyer could use their friend's address or any random address to send the item back.And w...

I can't afford to issue a refund. Are there any options?

I recently sold an iPhone 11 Pro Max which from my perspective was perfect condition except a few tiny screen scratches, which I photographed and explained in the auction. 20 days after I sent it off, the seller now complains the volume button is "st...

Profits are more important than...

I'm a 15-year eBay member & I'm so angry about how eBay let a seller get away with damaged goods & fraud. I purchased a catback exhaust kit & when it arrived a pair of chrome exhaust tips were damaged because seller didn't properly wrap them. I conta...