Returns

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Resolved! No refund yet!

I bought a case of peanut butter coconut spread from a seller, found out that one was expired by 7 months and the rest was close to expiration and couldn't use a full case fast enough with expiration so close (coconut oil goes rancid). I presented my...

Seller is not going to ship product

Anything I can do before the guaranteed delivery date? I don’t want to wait any longer.

Cancellation request for purchased item.

How do I handle a cancellation request for a buyer who realized, after their purchase that the item is clearly listed as "local pickup only" and thought I could ship the item? Am I legally obligated to accept their cancellation request? This has happ...

Seller is a scam artist. eBay said return funds were sent. Not sent! How do I receive my refund now?

Resolved! When will eBay change the return time frame back to 10 business days?

For no reason that made sense, eBay decided to change returns for buyers from 10 business days to 15 business days in the middle of the pandemic. Why? People were afraid to go out. Surely, if they wouldn't go to the post office in 10 business days, t...

Refund on item it was returned to seller

seller sent replacement and wants my PayPal to send refund?

I ordered some items mid-October. They arrived from China a few days before 30 days later. I messaged the Seller that about half were damaged (sub-optimal packaging). I didn't hear back so I opened a return; the seller quickly approved it, opted not ...

Offering Partial Refunds

Hi all, I am a new seller on a separate account. All is going well and I'm trying to get ready for holiday sales and also thinking more about returns so I'll be prepared for the inevitable request I'll get at some point. In reading thru forums, I've ...

Accidently gave partial refund, can't find a way to give the rest!

Howdy! I had a return, and as soon as I saw it was delivered back to me, I went ahead and issued a refund by simply clicking on the blue "Refund Buyer Now" button (or whatever the wording). I didn't think to check the refund to make sure it was compl...

Case not solved by ebay

I had an issue with a product purchased from a seller in germany. Once I got the package with the product found it to be faulty. Shipping from my location in Mexico city to germany is more expensive than the cost of the product I purchased from him. ...

Return of item

A buyer purchased a scarf that has a tag identifying it as Pure Silk Made in Italy. Buyer says it is not silk and wants to return the item - says item not as described. Do I have to accept the return? Photographs in the listing clearly showed the ite...

Won’t return

Last night I ordered a Samsung galaxy s10 plus but I did not know that the seller was from China, but when I checked out the delivery date said dec 17. After I checked out it’s saying Jan 13, 2022. Was thinking of getting this for Christmas for my mo...

Resolved! What happened to the contact phone numbers, or email in the customers service area.

Where's the Phone numbers to speak to and agent? or email Going in circles while getting plenty of info I don't need , I need to speak to someone about an item already returned, and i want my refund.Contact info was not this hard to find a week ago.

Refund money on hold

I haven't had a return in about a month or so. Just recently I had two. Anytime in the past as soon as a buyer puts a return request in ebay puts a hold on those funds. But the two latest returns they did not. What has changed? Why don't they hold th...

about tracking details are automatically uploaded

I proceeded with the return using the return label.The product has already been returned to the seller.However, the tracking number is not automatically registered, so I haven't received a refund yet.What should I do?