Returns
Discuss how to manage returns with fellow sellers
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Refund not received, item shipped back to the seller

Hello, I initiated a return for refund and the item was shipped back to the seller. The return details say I should have received my money back on 09.11.2021, but the refund was not issued and no money received back. The message says I can ask ebay t...

getting a refund

helloi purchased a 20volt battery on ebay and paid for it on ebay. battery arrived . wrong size . I sent it back to the sender. i mailed it back through post office. I cannot find my purchase on my e bay account. i feel it was a scam. it cost me $18 ...

Missing "return it by date" deadline on eBay

Hello! I bought an unlocked iPhone on ebay, but its not fully functional. I have opened a return case but since im traveling abroad Im afraid I will miss the return date next week. But my deadline for return is december 16.What should I do. Will i ge...

Resolved! Fake product

Hello!A few months ago I bought some AirPods that were labeled and appeared as genuine and worked relatively well initially, however they recently broke and I took them for repair to an apple store to learn they were fake. This is unfortunately just ...

webhosting service

how to return web-hosting service and provide eBay with tracking number to get refund

I need to cancel a return so that seller will send me shipping label (he requested I cancel return)

Sir/Madam: The charger he sent didn't work on model batteries that fit new drill I bought.. he has agreed to accept it as a return but asked me to cancel the return request first. I have no idea how to do that. Correspondence is impossible because wh...

Customer return request, 30 days 20 hours

Hello everyone, I wanted to ask a question about returns. I offer free returns for 30 days, and today a customer requested to return an item 30 days and 21 hours after it was delivered. Would this count as outside the 30 day window? Customer states t...

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Resolved! Will returns affect my account?

I just recently sold a book that was $110. The buyer is experienced, with 1,000+ feedback, 100% positive. As soon as the item arrived, the buyer asked for a return because he said the dust jacket wasn't on properly and I didn't put it in the descript...

This return request is a scam and ebay is idiotic in their handling of it...

I had a buyer buy a vintage broken camera that was described as "for parts". The buyer is in Canada so the package was sent via eBay's Global Shipping.The item arrives and then TWO WEEKS after it arrived the buyer says it's "not as described" and req...

eBay screwed me again!...gave a full refund for a return that was already partially refunded.

Here's another example of eBay's many many broken processes. I sold a $210 item. Buyer complained about the item although it was EXACTLY AS DESCRIBED! As a courtesy I gave a $35 refund. Three weeks later the buyer starts a return saying something is ...

"UPS letterhead" snipe hunt

Made an international purchase valued over $20k from a seller that accepted returns paid via credit card (direct through ebay). Seller used his phone number on the destination contact info then didn't respond to requests for tariff number / receiver ...

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