Returns
Discuss how to manage returns with fellow sellers
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Resolved! How to file claim for eBay's unfair judgement?

The buyer opened a case because the item was delivered damaged. And I accepted the return. eBay has given the money to the buyer from my Payoneer account before receiving the goods back. Can it be done? And the machine parts are changed and completel...

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reprinting or reviewing a return label?

Hi - A buyer decided to return a item he purchased, the refund was given but the item has "disappeared". I asked the buyer to view the return label to see the tracking numbers, he claims he cannot. Is there a way for the return file to be viewed agai...

How to handle this?

I purchased an item on December 28 - it was NOT what was originally advertised - I told the seller I would return the item for a refund - he offered me a little more than half of what I originally paid and I refused. The package was sent on January 2...

Return label verification

When the buyer decides to initiate a return, is there a way for the seller to also see return label to verify if the item is indeed being returned? Or to see tracking numbers?Thanks

Help with a close case

hello! I requested the return of an applewatch that did not work, it was authorized and by mistake I put a WRONG return label from a previous return, they told me that the applewatch had arrived and that they would return it to me, obviously the whol...

User avatar by Explorer
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Need old order receipt for purchase as guest

Item under warranty bought as guest July 2022, lost confirmation email, have warranty with all numbers and payment to credit card, photos, name of seller (item still up for sale with same item number), warranty not being honored. Tried contacting eBa...

User avatar by Pathfinder
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Returns

I opened a return request and the seller accepted it and I got refunded for the item, before I could ship it back to the seller. Do i still have to ship the item back? (They were fake airpods)

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