Returns

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Resolved! Remorse Return on a USPS International Shipment where Shipping costs more than the item

I sold an item via USPS first class international package because it doesn't qualify for EIS. The shipping that the buyer paid was a few dollars more than the cost of the actual item. I guess they didn't realize it was as small of a product as it was...

returns

please help me, i got a request to send back an item and for me to refund them. i sent them my address via messages and waited for them to ship it back to me so i could refund them. i dont have my item and ebay has turned the return into a case what ...

stolen laptop

Hello, I wrote to you many times from the help center, but I did not get a reply. I bought an HP laptop from a seller. However, the laptop turned out to be the property of a bank. When the laptop is connected to the internet, it is blocked. The selle...

Return cost but not by returning label

Item was damaged. I didn't open the sealed box. I accepted refund BUT do not want item returned. How do you not have item returned???

trying to ger a refund from a seller

Hi it looks like ebay is on auto pilot i've been trying to get a refund for something i purchased over a month ago and no response from the seller or ebay what should i do?

Resolved! Way overcharged on return shipping. How do I get a refund?

I purchased an item from China for $60 that did not work.I opened a return for the item and was given a return address label to a place in Deleware (USA). The item, approx. wt 6oz (that's just six ounces), in a box that was 2 inches x 2 inches x 3 in...

Purchased bad software - No Refund

I bought Adobe Photoshop CS6 ($643) from a seller with a good rating. The seller guaranteed that the software would install on two PCs and 100% money refund in the listing. However the listing also posted the item 'No Returns'. I made three failed at...

Resolved! Buyer claims items missing - what do I do?

1st time handling an unhappy buyer.Almost 2 weeks after receiving the items, the buyer says they just opened the package and some items are missing.I'm sure that I sent all items. I sell only my own personal items, and I carefully inspect, weigh, and...

Don't understand

This is turning into a war between buyers and sellers Since when do they allow sellers to close a case. Why would they allow it then ebay can't do a thorough investigation. My second case had I not had proof that I sent it back I would've lost the it...

Seller arguing that the item is not counterfeit

I recently bought some open-box airpods pro and I was already a little suspicious about the price but I was like maybe why not? The item arrived was fake with a printed serial on it, and ANC doesn't work, the AirPods don't show serial number on setti...

refund

How do I issue a refund to a buyer for a sale I made 5 months ago?

Authenticity Guarantee Return Fraud

I recently sold a graded trading card to a buyer. The card was sent to the authentication service, which i believe is the same company that graded the card, and was authenticated without any problems. It was then sent to the buyer who messaged me say...

Resolved! Seller does not accept returns

Need some advice for Returns. I listed some parts that fall into the category of "Seller does not accept returns". These Parts are listed as New Opened - Unused - NOS stock. They are tested and operational before being sold & shipped. A Buyer has ope...

Trouble Returning a Purchase

I purchased a pair of boots on eBay two weeks ago. The boots were too big, so I requested to return them to the seller. My requerst was denied. So I went back to the seller again and requested to return the boots - the response was the same - request...

Resolved! Defective phone , I had returned the phone to the seller and he is refusing to return the phone or m

I complained that the phone is defective and was sent a return label. I sent the phone back to dealer. Each time I contacted eBay I was sent a return shipping label. Since the dealer already has the phone nothing for me to return. Ebay treats the iss...