Returns

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Buyer bought an expensive sweater, then requested return b/c they changed their mind

A buyer bought an expensive sweater, then requested a refund b/c they changed their mind. I was told by eBay to not interact until i received the item to close out the refund. I never received my sweater back, then the buyer closed the return, as the...

Refund

I have an order number, I started a refund request, and I haven' received my refund. Everytime I get on chat it says it can't find my order number and won't connect me to an agent! How can I talk to someone othe than a stupid computer

How do I handle a return request for an item that the buyer claims is not as described

China Scam Seller No Longer Registered / Item out for Delivery in another State

USPS Tracking : LR085194551CN Purchased two movies from China Seller Nov 6 China Seller had positive feedback and profile looked "ok" (ya right, I should have know better when I translated the chinese name to english and it came out to "Beauty and Ba...

Resolved! Site says refund issued but my card has a charge and a pending charge on it.

I returned an item recently and I sent it back it arrived at the seller's PO box and yesterday eBay said my return was issued, but instead I now have a charge and a pending charge (It is a prepaid non-reloadable card ) and eBay says that they issued ...

Dealing with Returns and Customer Issues

Managing returns and addressing customer issues can be challenging. eBay has buyer protection policies, and sellers may need to navigate returns, refunds, and exchanges while maintaining a positive seller rating

Return a loptop

Ebay made a return label for me automatically & used USPS Priority & you can't send a laptop battery AIR. The post office called me and sad I had to come pick it up. I've tried to contact Ebay with no success.

Resolved! Wrong return label - Ebay unwilling to assist to return a scam item

Hi all, I am going through hoops to return an item I have purchased from ebay.de. And I am needing some help and advice on it as it is becoming a complete nightmare. A few weeks ago I have won an auction for a MacBook pro from a German seller on ebay...

I can not insert the shipping details on a return.

I printed the label, sent it to the post office (Hermes) and paid for it, but the return process seems to be stuck in the moment i had to print the label.

Help me to recover the money back

A parcel sent by me was rejected by my customer on 17.11.2023. Thinking of his happiness, I refunded the full payment money & he promised to send me the parcel. But he can't send that parcel and says he needs it. How do I get my money back from him? ...

Resolved! Cancel return request

Can u pleas e tell Step How to cancel return request byer

Message: "We couldn't process your request because of a technical issue. Please try again."

When trying to obtain a return label from an eBay email, I get the "We couldn't process your request because of a technical issue. Please try again." message. I click on the blue box that says "See Return Details" and it won't show anything but the t...

item id 235122618321

I have not received the sellers refund nor eBay's refund. This has been since october 31 .What is next?

Resolved! How would you address this? Buyer complaining after refund

A buyer purchased an item for $9.99 plus shipping. Return policy is BUYER pays return shipping. The buyer returned the item for “doesn’t fit” They are now complaining that the refund wasn’t a full refund because Ebay charged them a shipping label and...

Resolved! Remorse Return on a USPS International Shipment where Shipping costs more than the item

I sold an item via USPS first class international package because it doesn't qualify for EIS. The shipping that the buyer paid was a few dollars more than the cost of the actual item. I guess they didn't realize it was as small of a product as it was...