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Current known technical issues - updated as of 3/31/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

unable to remove item from my watch list

I have an item on my watch list that has gone out of stock. I have tried removing it by checking the box and then clicking delete, message that "unable to complete request at this time, try again later", tried to remove it through the all lists, seem...

Selling Questions not in Message Center

My Selling - Overview page shows that I have questions from bidders but they are not in my Message Center. Happened several times over the last few days.

Yet another Sales Tax bug - eBay Overcharging and Applying Marketplace Tax Where They Shouldn't

eBay should not be applying marketplace tax to sales made by sellers in Illinois and shipped to Illinois. This is normal sales tax at normal sales tax rates and not subject to marketplace facilitator rules. Persons making sales to Illinois purchasers...

Can't add to my description

For some reason, I can't add to my item's description, with three days until end.

Incorrect shipping!

When using the android app and viewing the active listings page, shipping shows (buyer pays). This is incorrect. So when you open the listing it says free shipping. I want free shipping shown on some listings but it doesn't say that.How do I get it t...

My listings are automatically ending

I list an item, I receive email confirmation from ebay confirming the listing and roughly 2 hours later the listing is automatically ended. It happens on every new listing for last 4 days.Thanks for any help.

Can't crosspost to my Facebook page

This morning I was re-doing some of my old listings. I would use the little buttons to crosspost my listings to my Facebook, Twitter, and Pinterest pages. The Twitter and Pinterest are working fine, but I started having a problem sharing to my Facebo...

“Payment initiated” When buyers have paid

On my end it states “payment initiated. “I used eBay message system to ask for payment and buyers have responded stating that they have paid however they see “payment pending”. payment is not reflecting in PayPal. this situation is on three orders al...

Automatic Listings Counting towards Promotions

Today I am seeing the weirdest thing when my posting are automatically relisted when the don't sell. Those items are being relisted but are counting as a promotional listing. Hence I went from 200 promotional listing down to 50 without relisting or p...

Resolved! Ebay Not Displaying Properly on My PC

When I pull up listings, they are distorted. Writing over the pictures, can't use the magnifier, it's a mess... What's wrong? I am on Firefox... Thanks for any help!!

eBay calculating inaccurate shipping cost when buyers purchase multiple quantities.

I have been having a lot of problems with how shipping calculates for buyers when they buy multiples of the same item. For instance, I had a quantity of 6 available of one item and shipping was in a padded flat rate envelope. A buyer bought all 6 and...

FIREFOX does NOT show listings in newest version. HELP US EBay!

The newest version of Firefox does NOT show listing's descriptions. I've noticed for a while now that my listings are showing as "UNDER PERFORMING"! Help us EBay! You are a powerful company and should have a TON of Leverage with many companies, inclu...

Resolved! When I log on to eBay from my laptop, I get a "tired of passwords, try fingerprinting" weird pop up

Hi..wonder if this is a glitch or something to worry about. For the last two times that I log into my account on eBay I get a strange "tired of passwords, sign up for fingerprint ID" on my laptop where I primarily use eBay. I've never seen this befor...

Resolved! Open Cancellations on Seller Hub AFTER Refunds Confirmed Credited to Buyers

tyler@ebay or To Whom It May Concern:Below are 2 cancellations (requested by buyer)1) Cancel ID: 5116081431 2) Cancel ID: 5116081353Two cancellations (buyer requested). Have agreed to these cancellations + the refunds were correctly processed through...

Bad eBay programing code

This notice pops up in items I am trying to revise.It also has been popping up all day as I try to list new things with the eBay listing template.It is popping up in two very different spots in the system.It has nothing to do with either my new listi...