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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Wont let me pay for item

When I try to buy an item I won, it takes me to a screen that says " One or more sellers can't accept payments right now, Contact sellers for help", sellers said he is getting payments from other peolple?

File Exchange upload limit

Been trying to get my upload limit raised was told it would be done within a few hours and still not been done ?

Can not sign in to eBay using Microsoft Edge and Window 10 on Labtop

I am a seller with two accounts. When eBay began using a new sign-in window a month or so ago, I experienced difficulties signing in. I kept getting a window that stated " We ran into a problem. Try again later." This happens daily. Have held many ch...

Blank page when printing a returns label

When I print a returns label the page prints with a blank square box but no label

eBAY...WTH! Desktop and Mobile Listing not in SYNC

Revised this listing, item# 264785035557, this morning at near 8am EST. At about 11:30a item is showing sold on mobile WITHOUT the edits with 2 remaining (wrong). Not able to about see revised listing on mobile. On desktop, everything is correct as e...

Help! Listing prices suddenly change when opened 😕

I've never experienced this issue before with eBay. It's making it impossible for me to search for listings within my price ranges. I'm doing searches for items and then when those results come up I select sort by lowest price. But then what I click ...

New Packing slip is missing buyer's and seller's STATE!

What's up with the new packing slip?It doesn't have anyone's STATE on it! Just city and zip. Horrible implementation. Better fix it soon,

FYI Bulk Editing Is Broken

If you try to edit excluded shipping locations (I am trying to clear the list completely), it acts like the edit happens. However, when you check the listing, instead of clearing all excluded locations, it adds all locations to be excluded, the oppos...

Over 50% of my Buy it Now & Auction Listings arn't appearing in Store or Search

I've just noticed that 50% of my "active" listings are not showing up in my eBay store.Store: https://www.ebay.com/usr/immortalabyssItems for sale =17Active = 35 Also searching the titles of the listings that are missing, they don't appear in eBay se...

Can't make Buy It Now Payment

Trying to do a Buy it Now and getting this message - One or more sellers can't accept payments right now. Please contact the sellers for help. Any ideas. I have contacted seller but no response and nothing else in my basket. Thanks

Unable to submit new listing

I can create a listing but when I hit the submit button the screen goes blue and will not process. Will only create a draft that I still can't submit. Anyone having this problem?

Gift Card invalid problem

I've had multiple issues with gift cards over the years and frustratingly have to jump through hoops to see that my GC balance reflects the correct amount. It seems as though it's becoming a common occurrence for my balance to be shorted by 5-15%.

Link in listings to Markdown sale items not working

I don't know if this has been reported and/or is being worked on... When I click the link at the top of a listing frame to see items included in a markdown sale, all items in the store display whether they are on sale or not.

Using Resolution Center As a Buyer - Incorrect Information About Opening a Case

I opened two Resolution Center Requests for items not received after reading "Using the Resolution Center as a buyer." It says: "If you’re not satisfied with the seller’s response, or if the seller doesn’t respond within 3 business days, report it to...