Responding to email w/ picture but square for response not there. Where is it?

[patd3283]

As said above, I'm trying to respond to an email with a picture but the picture box has disappeared.

Where did it go?

Thanks.

[qcou4660]

hi dear, i think it could be a system problem, check it again later,

[pburn]

Email? Like your personal email account? Or are you referring to a private message to or from someone in the Community discussion-board platform? Or are you referring to a message sent or received from another member through eBay's message system on the buying/selling platform?

[eburtonlab]

Generally when encountering a problem where a page does not seem to be loading or functioning correctly, if a page refresh (or shift-refresh) does not help, my suggestion is to try another browser.

If the page loads properly and functions in a different browser, go back and try clearing your browser cache and possibly eBay cookies in your original browser. If that does not help, disabling extensions such as ad blockers may help. There can be browser settings that affect whether pages load correctly.

If the page does not work in two or more browsers, that makes it much less likely that a simple browser setting or cache issue is the problem. In that case, the problem may lie in other common areas -- system security, network, or a problem at eBay's end.

[patd3283]

Thanks all for your replies.  I will try some of them.