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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Problem with seller 'Notes".

I posted on the seller board and many people have confirmed, there is a problem with the notes. Apparently if you have more than one line of notes, it will appear all jumbled with HTML code. Very hard to read. Thank you and have a great day.

Payment problems

Is anyone else having issues with buyers not being able to complete purchases? I've had 6 reports tonight of customers saying their orders keep failing?

Dispute case is still saying print label/upload tracking

I opened a inad case and seller escalated. Case was decided that I should return the item. I printed a label from eBay but eBay case is still saying to print a label/upload tracking. When I go to upload the tracking number that eBay gave me it says i...

Is anyone else having issues with Messages?

Last week several pages of icons showed up out of nowhere in my messages and I cannot get rid of them. Now I cannot access the unread messages to respond to customers. On a side note I can no longer navigate to my selling page from the main page, wha...

eBay returns generating priority mail labels for items under 1LB

Buyers who want to return items from an order that were shipped priority mail are given a priority label for each item being returned. An example: A buyer purchases 5 different items that are 6ozs each. The entire order is shipped priority mail since...

Glitches

I am having all kinds of glitches. It keeps telling me I need to promote listings but they’re already promoted. I’ll clear them out and then they’ll pop back up again. I have the notified I have a sale and went to process the sale and there’s no sale...

Problem using CTRL + F on most eBay pages?

Has anyone had the issue in recent weeks where the CTRL + F function does not work very well for them in Chrome on Windows? It works OK for me on Firefox, but in Chrome it's not working right. It just doesn't find stuff sometimes even when I can see ...

STORES - LOG OUT ISSUES - EXHAUSTED RESOURCES

I have a store on ebay in the US & use only Safari. Today's date is 5/5/21, happy Cinco de Mayo. Ebay will not provide any user with direct technical support & we are at the mercery of Ebay's IT employees for the issue to be corrected. April 25th, 20...

Return Help

I ordered a router base plate that does not fit the router that is stated specifically by the seller. I started the return process and was sent a request to pay for the return. Ebay policy is that if I change my mind, then I pay for the return, which...

Purchasing items then it says I haven’t paid

I have tried 5 times now to buy iPhone from a company, it says PayPal didn’t work try again or select another payment method, even though I am getting emails from PayPal to say money will be taken when company accepts purchase, also tried a different...

Not getting emails from ebay

So, I had this issue last month, april 2021, then all seemed fine and was getting emails re: saved searches, but still no emails about discount offers on items on my watch list. Now, again, I am not getting emails from ebay on saved searches or disco...

Unable to login

Trying to get into my account this morning. It won’t let me in despite the correct details(I can get into the app )it says call a number which I think is USA ! No use to me

Не могу оставить отзыв на заказ

I can't leave a review on the order. I'm getting a message: We ran into a problem. Please refresh the page and try again.

Shipping charges are inaccurate.

I have tried several times today to list an item using the app. I only list on the app because I find the website overwhelming. Every time I have tried to list an item today the shipping charges do not change. For example, I am trying to list a calcu...

Cannot print labels on app

All of my items are set to ship via USPS, but in-app shipping only populated FedEx with an error message. When I click to change FedEx to USPS, I receive an error message. This has left me completely unable to print labels...