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Current known technical issues - updated as of 04/18/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
My orders disappeared
I have 15 orders that suddenly disappeared
All of my items in my purchase history and bids/offers have disappeared...
...both on my laptop view, as well as on ebay mobile. I have an item to pay for and don't want to upset the seller I have been working with!
Active, sold, unsold items say 0.
Zero across the board on items active, sold, unsold. I have 200+ items for sale, over 150 sold-4 that need to be shipped, and 2 unsold. When I click on active, even though it says zero, the listings come up. When I click on sold, it also says zero, b...
Awaiting dispatch not showing orders
Hi When I go to my seller eBay account in the Awaiting dispatch window it is showing 0 orders, but there are orders, when I hover over the bell on the top of the screen it shows 8 items to be posted.Please help
Search Modifications/
Is it ebay or my computer. When I search for items and try to modify the search in the left hand column like sold items I get no response. Is it my computer or Ebay?
Insertion Fees
We have a Premium store, 1000 free insertions per month, $.10 per inception after. We are currently at exactly 223 insertions for the month of September, but as of Friday, September 11, 2020, we have getting charged the per listing $.10 insertion fee...
Trying to Refund Money Get Refund Failed Message
I'm trying to make a refund to a buyer. I've setup my Managed Account TWICE and every time I click Refund I get a Refund Failed message. How do I get the refund to go through????
New month and getting insertion fees with premium store?
Is it possible eBay has made an error? It was my understanding I have 1000 + available.
eBay Staff, Please help! Unwarrented "Unpaid Items"
Hello, On Feb 1, 2021, I purchased, from the same seller, two different auction lots. Each lot was listed as having a specific quantity, (one lot was for 3 dozen figure stands in a specific size, the other lot was for 4 dozen in another specific size...
"SOLD" auction items shown as unsold (despite bids), cannot send an invoice
I have a number of items that were all ending at THE SAME TIME. One of them was listed as being sold: all the others had 5+ bids, but are now showing as "unsold: relist this item?" despite having winning bidders! As far as I can tell, this is a known...
Cancel a Sale, Give a refund
All day long as I have tried to refund a buyer and cancel the sale, I am told "try again later".
selling problem
Hello I am having trouble I have received an offer on an item but when I respond to the offer the page just comes up with sorry its not you its us, so I cannot close the sale and the offer is only on for 24hrs can you help.
Spring Seller Update - CANNOT open and read downloads!
I have complained about this for 2 years. Spring Seller Update - Item specifics - Download Details. Download into my desktop computer running Chrome browser - click to open download and am presented with nothing but a garbled mess. When will ALL eBay...
Problem with checking out
Hi, last few days I can’t pay for item? On the checking out site when I trying pay, comes out red windows “ choose different card or change payment method “ I did call them already 2 times and they still can’t fix that??? My husband ebay account is e...
