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Current known technical issues - updated as of 3/31/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Is there anyway to contact eBay customer support? EMAIL? ANYTHING?????

Is there at least an eMail address where I can contact customer support. This is ridiculous.

Resolved! Sellers - check your Dashboard for Tracking Upload Metrics for 5/30 and 5/31 errors

There are several threads about this known eBay glitch affecting many seller's accounts. Apparently the postal holiday on 5/31 was not "recognized" by the eBay software and many accounts are showing no tracking uploaded or not on time for sales on 5/...

Overnight my seller level dropped for tracking not uploaded

Woke up to my forecast seller level to drop due to 10 items not having any tracking # uploaded. This is a source of pride for me and each and every item I sell is shipped within 24hrs and tracking is ALWAYS uploaded and I go back and verify it. They ...

[RESOLVED] KNOWN ISSUE: Memorial Day weekend tracking numbers not being uploaded

What was it? Some Sellers received defects for tracking numbers not being uploaded for items sold after May 30th. This error temporarily affected their Seller Performance Rating displayed Is there a workaround? -This issue has now been resolved, plea...

Hello I am unavailable 2 see the items from seller whatthefix does anyone know why ?

Something went wrong and we were not able to generate the label.

Getting this error on all my orders this morning - something on my end only or is it widespread?

VAT RECEIPTS NO LONGER AVAILABLE

As a vat registered seller we provide all our customers with vat receipts - printing them and sending them with the order rather than a packing slip Today we have found that the option to print a vat receipt for our customers has disappeared. Accordi...

Can't uplaod listing photos

I can't upload photos for new listings this morning. I get an error message saying to try again later. Anyone else having this problem?

My husband Received item I did not order and he has no account

DNS Server Problems

Every time I go to an item to get postage address it is coming up with message about the DNS Server probe and ebay goes off is anyone else having this problem as very frustrating as at 20:00 on 13/6/21

Saved Seller list as list interface NOT as large icons

Locked processing

My buyer can’t seem to pay for goods she’s bought.Just getting the message ‘Locked processing’Im all signed up for managed payments so why is this happening?Any ideas?

Cancelled item not removed from orders awaiting shipment

Buyer requested cancellation of item which has been done - in fact I got message from eBay saying cancellation is complete AND THERE IS NOTHING MORE I NEED TO DO yet after several days, the item is still in my orders waiting shipment (even with free ...

Regarding Seller Registration

HY E-BAY,I AM A SOLO PROPRIETER AND I AM FROM NOIDA (INDIA)I AM UNABLE TO CREATE MY ACCOUNT AND I AM UNABLE TO ADD PERSONAL INFORMATION AND CONTACT ,PLEASE SUPPORT...AND PLEASE GUIDE ME..HOW CAN I REGISTER MY SELLER ACCOUNT.....

Complaint against a ebay customer representative

Hi there, I had a discussion with ebay representative today and she abandoned the conversation midway.Chat transcript number is SR# 1-334469708000 Please suggest me how to file a complaint against the representative. I wasn't even disconnected and sh...