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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Running into potential Automatic Payment Method bug where even if the payment is valid I cant use it

This is my first time on this site to sell an item in years, and when I went to post my listing I get this message, "Due to your invoice payment history, we require you to have an automatic payment method on file. Please click here to place a payment...

SELL AN ITEM IS NOT WORKING

What happen?

Help

It looks like all my views and watchers have disappeared from my ebay items what is going on and when will this be fixed

Purchase history page is a complete fail. glitch or is eBay tinkering?

I won two auctions earlier today, same seller 30 minutes apart. I sent request for combined shipping and got the invoice right away and paid. Now in my purchase history I have multiple "unpaids" for the 2 individual items plus "unpaid for the combine...

Alternate ebay store name

Hello, I have a long ebay store name (Topshelf Brands and Vintage Finds). I am creating business cards and would like to provide a SHORTER url that points to my ebay store. Example, instead of the very long url ofwww.ebay.com/str/topshelfbrandsandvin...

A case for restoring buyer feedback from sellers

First, forgive me if this posting is misplaced category wise.I did not find a more suitable category from the ones offered.In that context eBay often does not give enough applicable options when giving a choice, e.g. when sellers have to offer a reas...

Not able to send an invoice for an item in awaiting payment

I have an item that has sold and is in awaiting payment. My buyer is waiting for me to send an invoice with the freight shipping added, and every time I try to send an invoice it gives me an error message that states all of my listings are vehicles a...

Malware from email link prevents me from accessing ebay. Ebay page won't load. What to do?

I cannot access ebay on my chromebook. I cannot even get to the ebay page. Does anyone know how to correct this?

can't respond to potential buyer's message or extend an offer

I received a message from a potential buyer making an offer on a listing. I can not respond at all....I just get a message that the question I am trying to respond to is either invalid or more than 90 days old - - it is not, it was received just a fe...

All of my ebay items show 0 views some do but lots of zero views I need this fixed

I have lots of zero views on most of my listings this has been going on for a week this needs t be fixed

"Invalid video/audio stream" error message when uploading video with new listing tool

I've tried to upload videos using the new listing tool. It was OK last month. But these days I have tried several .mp4 videos(720p or 1080p, with or without audio) that are all under 100MB, but each time I get an error message saying "Invalid video/a...

Unacceptable Delays In Relisting Items (Referred to as "indexing")

Last week, I could relist items and within a few minutes they would show up on general search results in their respective categories. That meant anyone on eBay could find my items soon after I listed or relisted them. The past 48 hours, I'm not findi...

Blue box

A blue box pops up every time I go on my app. Telling me that the way views are displayed. This has been going on for 2 weeks

I need your help

Anyone can help me please.. Here is the flow of my concern. I have already a 100 listing on my Excel file and I need to ''UPLOAD'' it. But when I'm about to hit the upload button - it doesn't work at all, only the ''DOWNLOAD TEMPLATE'' and LEARNING R...

eBay has huge payment loopholes

I paid for the items in the shopping cart with a credit card, the credit card was successfully charged, but ebay showed that the transaction failed. I contacted the credit card company to check that the money was indeed deducted, and it was verified ...