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Current known technical issues - updated as of 6/3/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Unable to add item to cart after it being cancelled
I accepted a discount offer on an item but wasn't able to purchase it in time or something, so the order got canceled. I am not unable to add the item to my cart without it giving me an error. How do I fix this?
No USPS shipping available
No USPS shipping available in my shipping page
Bug with Download Active Listings
In the new Seller Hub->Listing page, you have the option to download all of your listings. However, the filter for the download seems to be defaulted and locked to one item that is "Missing required or recommended item specifics". Therefore, the only...
Payout email
Look at screenshot received email from ebay and there is wierd string of letters in the body
Concerning the "fix"..........
devon@ebay on this item:The below issues have since been resolved. We will leave them up for at least a month but after that, they will be removed in an attempt to keep this post clean and current. If you're still experiencing any of these issues in ...
Make offer , overcharge for shipping. How are the sellers supposed to combine shipping?
The latest Ebay new thing is Auto-pay once a seller accepts your offer or " review your offer". The problem is if you make an offer on let's say 6 35mm slides, and seller accepts your offers, Ebay then charges you shipping on each item. So an offer i...
bidding issue - unpaid item, known glitch per ebay customer service
Bidding issue, can not bid on any item due to unpaid item/s even though you don't have any on your account. Known glitch per ebay customer service, impact to several users. Being fix, given ETC is 48 hrs.
Unable to print eBay Standard postage label for envelope
Unable to print eBay Standard postage label for envelope tonight. I spoke with a customer service rep. She said there is a glitch and don't know how long it will take to fix. Are others having this problem?
Ongoing technical issues - updated as of 06/02/23
The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...
Request Total for Combined Shipping is offered even though it is not available
This is a silly coding oversight... I picked two items from a seller and put them in my cart. A banner line at the top of the page tells me that I can request combined shipping from the seller: So, great; I draft a short note to the seller asking for...
Can't accept the offer
Hi there, I'm trying to accept an offer I received from a seller but I get a message "There is an issue processing your request". Why is it doing this and what can I do? Edit: The seller is still in Ebay, the item is not sold (more than 10 available)...
After every eBay quarterly update, Sales stop. Steady daily sales for 2 months, then eBay adjusts
We see same symptoms repeated for last 5 quarterly updates... After every eBay quarterly update, Sales stop. Steady daily sales for 2 months, then eBay adjusts search or add features, Sales stop or decrease by -50%. Traffic decreases from date onward...
Resolved! My eBay store home page is missing the top tool bar and the format is screwed up !
My store home page is screwed up and was just fine yesterday.1. Missing top tool bar2. Format is wackedIs this another changeover programmer screw up ?Let me know what my page looks like at your end.https://www.ebay.com/str/daveshoraceway
Why is there no drop choice for pre owned perfumes ?
I read the regulations and if perfume is a spray bottle its ok to sell, yet there is no way to choose pre owned or used in the drop down.
Technical issues
If a ticket issued for a problem sellers having on drafts vanishing...I have lost 50.....is there a way of seeing an update or do you have to call and ask for update. When reported was told would have a call or email in 3 days....nothing received. Do...
