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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! TROUBLE deleting items. any of the them.

hello,for a little under a month, ive been unable to remove ended items from its list.when i click 'delete', the screen goes blank in that area [pic]. when i refresh thepage, all the items come back. ive tried deleting them one-by-one, upon thefirst ...

Respond to Question for Sellers

So I don't understand, if you cant respond to a question that is either invalid or 90 days old then why is the link still listed in the action column on my listings? What I'm showing above is from the website, on the app its same thing under the acti...

Hover to Zoom problems (not working right)

When I pull up an item, the hover to zoom works on the 1st photo, as it should, but if I click on the 2nd photo, hover to zoom, is working but only vertically on part of the photo, sometimes it's on part of the left side, sometimes it's on part of th...

hover to zoom 2nd photo screen shot 1 (640x389).jpg

Changing Attributes

I have lots of listings that I used "Players Name" as the attribute and now I have cards to add to those listing but ebay will not let me add them. Does anyone know a way to change it to "Card" automatically? I tried to change a few small listing by ...

Resolved! LOGIN - IDENTITY VERIFY - LOOPING

While trying to contact a seller through purchase history regarding an item received today, ebay asks me to verify my humanity. I checked the box then also had to "choose all the buses." Then was asked to login and was directed to the homepage. This ...

Resolved! My listing stay secound day to 0 views

Hello , guys yesterday i list my products in ebay for first time and i have 0 views , i try to search my product in site with title but not showing. I think this is some bug or maybe i make something wrong. Btw i have active one listing and one aucti...

Ebay US "Vintage & Antique Jewelry" / 262024 category not showing International items

The category heading "262024" or "Vintage & Antique Jewelry" does not display items from Ebay.co.uk and other European Ebay sites. This error has existed for months now. First identified and provided to Ebay via Customer Services in October 2022. Des...

I can't change to my Feedback Profile photo.

Hello everyone. I tried to chance my photo in feedback profile, but when I click on my current photo the link me with my ebay store profile, I can't see the option for edit it. So now I have two different photos. I want to chance the photo in my feed...

HTML Images/banners no longer showing - Preview is fine

Hi guys! Been a seller on eBay for 15+ years and haven't had this problem before. I have my own custom description layout with header, banners and a picture of my shop back in the 50s. I'm not sure when but it was only 2-3 weeks ago, all this disappe...

Why do search result quantities change when changing the sorting from Best Match to something else?

Example, I'm searching for a set of 4 car wheels that are 19" in diameter, 9.5" wide with a 5x114 bolt pattern. So I type in "19x9.5 5X114 Set" and receive 46 results under the default sorting of Best Match. When I choose to sort the results to anyth...

Confirm and Pay button to buy label is gray out

I dont know why its been already the 4rd month that im doing it like that and It is a time consuming!every time I want to buy labels in Bulk, the gray button of "confirm and pay" is graying out!I can only do it if I am paying tiwh my Paypal accountBu...

"Servers Down" ERROR when trying to verify bank account micro deposits

I upgraded my personal account to a business account and added a new bank account. I received the micro deposits to verify my bank account but when I click the red banner at the top it sends me to an error page: "It’s not you. It’s us. Our server is ...

Cannot login to eBay on new computer

I have a work and home PC, on the home PC when I login I will get two 2FA options, 1. verify by email and 2 verify by text, the verify by text NEVER WORKS! but the verify by email does. On my work machine I only get one 2FA option verify by text and ...

Is Anyone Else Not Able to Send Offers to their Watchers?

Hi, not sure why, but I am not able to send offers to my watchers on eligible items. When I go to my "Send Offers- Eligible" tab on my active items selling page and click on one of the items and fill out the requisite info and click on send nothing h...

Bulk Scan Form

Surely there is a way for the bulk scan form to generate automatically when expiring rather than disappearing. I really dislike that the labels disappear when the time expires.