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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Problem receiving a verification code from an uknown phone number instead from Verify Ebay's Service

Hi,I'm facing a serious problem when receiving a verification code from an uknown phone number pretending it's a code from Verify Ebay's Service.I've not used that code so far and the result is that I have not access to my Ebay account from my laptop...

Action button in My eBay Shipping labels isn't a button, no drop down menu shows up!!

1st issue... Action button in My eBay Shipping labels isn't a button in order to choose "void shipping label. I have to void a shipping label because when I created a label yesterday and corrected the weight I didn't notice it went from USPS first cl...

Comuters

I recently upgraded my computer to windows 10 and now I can't scan any photos into a listing.How do I fix this ?

Germany turned off in shipping options but sales still coming

New packaging laws in Germany require business sellers to get a license to ship there even through GSP (I don't have a license) I turned shipping to Germany off in my account settings, but sales are still coming through from Germany through GSP. (I d...

eBay login

What is the best way to login to eBay now that it's been changed and I don't fit any of the new categories.?

“Postal Code Unverified”

Hello, so I just moved into a new apartment that was built in an already established neighborhood. I go to put my new address in and it gives the pop up “Postal code unverified.” But the neighborhood/zip code has been established for 2-3 yrs now. I e...

Store promotions will not appear on search results page

I've searched the internet and ebay forums for weeks in an attempt to find a solution to this, and have contacted ebay support three times. I have a promotion on all my movies and books, buy 3 get 1 free, and although this promotion appears where it'...

Resolved! You have exceeded the maximum number of messages you can send. Please wait 24 hours??

so for some reason i cannot message 1 particular buyer. i get this message, ''You have exceeded the maximum number of messages you can send. Please wait 24 hours to send more messages''.well i have not sent any messages in the last 24 hours. anyone g...

Daily Traffic reports are not working

Daily traffic report is broken. I chose any day 11.11-11.11 and system reverts to look at 2 days instead of 1 . It switches 11.11 to 11.12 and provides inacurate data as it is not looking at 1 day — see screenshot for example

account restrictions imposed by ebay for their own faulty network and poor customer service

What is with wrong with ebay and their new verification for email and phone, my $ from sales are being held by ebay and not being given to me because THEIR SYSTEM IS SCREWED UP AND DOES NOT WORK, the password i get from them DOES NOT WORK when entere...

Resolved! Notifications for sales I never made…

Hello, hopefully I’ve put this in the correct place for help. Last night I logged into eBay to just check how our current listings were doing. I noticed there were 28 notifications on the bell icon and when I clicked it there were tons of offers decl...

Combined Orders over 15 oz showing Standard Shipping: USPS First Class Shipping with Outrageous fees

Combined Orders over 15 oz is incorrectly showing/using Standard Shipping option: USPS First Class Shipping with outrageous fees. USPS First Class shipping only allowed up to 15 oz. So, this issue should be corrected to not show/use the Standard Ship...

Create listing tab not working.

Anyone else having this issue? I am trying to create listings by clicking the "create listing" tab and clicking "single listing" on the drop down. It should pull up a listing page then to click on and it just does nothing.

Weird notifications

Hello. I just got some weird notifications of stuff I didn't do (see photo). When I click on them, they disappear, but sometimes come back when I go to a different page. I thought my account had been hacked or something, but I can see no other signs ...

How to make My eBay link open Seller Hub overview - working solution.

Ever since seller hub was released, my My eBay link took me to the Seller Hub overview. One day last month, while moving the cursor across one of the "Make this your My eBay homepage" links, my touch pad decided to click it and ruin my day. I spent h...