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Current and resolved technical issues - updated as of 2/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Shipped order showing in "awaiting shipment"

I noticed the other day that my "orders awaiting shipment" said 1. I clicked on it and there were no orders to ship. Changed "90 days" to "last year" and found an order from December. Digging into that order, it was purchased December 30, paid Januar...

Item highlighting gone

Until late last week, you could review an item and upon returning to the list view, the item would be highlighted in a pinkish hue. This highlight would be saved when you returned to the item at a later time. Now, the highlight is removed when you re...

Search for "Butterfly earrings", but "Stud earrings with butterfly closure" mixed up in search page

Under current listing setting, item specifics provide the closure type "butterfly" for stud earrings. Jewelry sellers have to pick this closure "butterfly" when creating a listing for stud earrings. That causing all "stud earrings with butterfly clos...

Shipping calculator charging wrong amount. Numerous errors

I use calculated shipping and have for years, not many errors at all. Today a first class package charged $1.98 when my minimum ship is over 3.50. Of course error in favor of the buyer! Another case was standard envelope for 2 trading cards would not...

Can't send messages to sellers

since May 11 2021, I cannot send a message to sellers through ask seller a question. I press the send message button, and nothing happens. I can't ask any seller a question about an item. Tried with many different sellers. I tried clearing cookies an...

Problems with my ebay listings showing up, a few do, many ---who knows where or how far down the lis

My listings are not showing up according to the listing date.Anyone else having the problem??

Listing Category Shown in Preview when setting up a Listing is Completely Wrong/Non-Existent

When I preview a listing I am setting up for Jewelry/Watches the preview shows the selected category asClothing/Shoes/Accessories /Jewelry/ etc which isn't even a category.Similarly past listing mess ups were in Collectibles/Militaria/WWII/US Origina...

Bogus suggested ad rates

so i have several similar items listed and all of them have different suggested ad rates. Those are the same items listed as sell similar in dame category. What is wrong with Ebay ads ? i mentioned it earlier that PLS are not working and raising ad r...

Over the top security issues . .

Not sure if anyone else is experiencing this, but it seems some new security protocol has been added to the sign in. For some reason, I'm now constantly having to add my laptop as a trusted device , then verify it with my cell phone before I can sign...

Listing Revisions Not Working

I noticed last night that when I try to edit a listing, if I change something in the description, it doesn't update! If I try to revise it again, and I go to the revision page, what I revised IS there, but when I click submit again and view my listin...

Bad Request error code

I had a buyer send me a question this morning, but when I try to respond, I get Bad RequestPlease contact your administrator with the error code: 0.67c32f17.1678984622.bc87dab What does that mean? I've closed all my open pages and reopened, but still...

Complete shutdown for failing to provide tracking

I am a Top Rated seller with 1800 listings and sales of $10,000 per month and perfect shipping all through USPS and EBay with tracking automatically uploaded . Yesterday EBay Removed all my listings claiming that I had not provided tracking which I a...

Terapeak showing inaccurate shipping prices?

I posted this earlier in another forum but realized this might be a better place. I noticed today that Terapeak is way (sometimes way, way) off on both sold and active listings. As an example: From the top, the shipping shown on Terapeak for these th...

eBay current listing manager..slow with all browsers and information dissapears.

When I start a new listing using my pre-filled draft on eBay...my problem I use Firefox and just about every line a message window pops up "The page is slowing down Firefox. To speed up your browser stop this page." When I wait for Firefox to catch u...

Latest sold and watch list not showing

My Dad is having issues with his account since re-setting his password earlier on today. - Recently sold item listing is not showing in App or on browser version- Watch list is not showing the most recent items. It appears to have rolled back 12 mont...