Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/08/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Royal Mail Bulk Labels not working!

Every single item I try and create a label has an error finding available services. If the item I'm trying to send it will change to small parcel, letter to large letter, and small parcel to Medium parcel. Extremely frustrating as I have to create si...

Second chance offer fail

The second chance offer tab never appeared. Buyer didn't pay (this seems to be a recurring problem on Ebay). No tab appeared that would allow me to pursue a second chance offer to the other bidders (yes, they existed). Generally, navigation of menu o...

SELLER PREFERENCES Option Disappeared 🤷‍♂️

Having just got off the telephone to my second eBay rep conversation (first one cut me off after not understanding my question) I am still non the wiser as to how or why my SITE PREFERENCES has disappeared! This is not rocket science and to have to w...

Can't get verified, too many redirects, and customer service is of no help...

Ok, here’s my problem… I made a quick video here that shows what happens: https://vimeo.com/883461279I have not sold anything since 2019. Have had an account in good standing and with no negative reviews since 2000. When I logged on last weekend to s...

Cannot Crop Photos when creating a listing on laptop.

Hi, Everything was working great yesterday. Today, when I am creating a listing using my laptop (loading photos that have been saved to my laptop to the listing)...I can rotate photos while creating the listing, but when I go to crop a photo, the sys...

Manage Active Listings page (and other pages in Seller Hub) messed up columns - eBay needs to fix

Fellow sellers and eBay Tech Support- I saw a few other posts about this but want to make another so eBay takes it seriously. As of about 24 hours ago the format in the Manage Active Listings is screwed up, columns are not showing, you have to scroll...

iraq not in list of country

i cant continue registering my acount becouse im from iraq please find to me solution i jest want to bey not selling

Offer Accepted, No Notification

For quite a while now (a year or so?) when I make an offer on something and it's accepted, I get no notification from Ebay that it was accepted. No email, no notification MyEbay page, nowhere that it should be, to give me a heads' up. The only thing ...

CHANGE IN SOLD ITEM COUNT IN EBAY APP

Hello,Has there been a change to the way 90-day sold item counts are calculated on the app? One evening the count is correct at around 1800 items...the next morning the count is 1176 which looks more like an order count. Any information would be appr...

Font size gets too small or too big

I had this problem when my cat jumped on the desk, his paw hitting the keyboard & suddenly the page shrunk to small - tiny and since i am not teccy練 it has taken a while/day/long time of using phone conversations (app) with friends & photos /eBay and...

Listing Error - Autofilled Optional Item Specifics won't allow me to remove them

When I'm creating a listing, it's auto-filling some of the optional Item Specifics with information that while reasonable, is not correct. But when I remove the information, it still shows up in the listing or the draft. For example, I listed a model...

Undo a refund after item arrives late and buyer wants to keep it

I shipped a 2 day priority package that arrived nearly 3 weeks after shipping. The buyer requested a refund which I honored. The buyer and I communicated and he decided to keep it. I could no longer send an invoice after refunding. Finaly we agreed I...

Postage Labels - weights and prices

For a good few days the ebay postage system has not worked as intendedI ship between 80 and 150 items a day - a lot of them are Letter Post and below 99grams.I am moving towards 2nd Class for most of my listings The problem is....when I am ready to p...

WTH... Impressions just fell off the cliff last within the last two days

I currently have a standard promoted listing campaign that is set for continuous (no end date). Anyone have similar results?

Resolved! CUSTOM SKU moved in lister - dead in app

Along with the send offer only allowing percentages, it looks like the Custom SKU was moved in the website lister & has left the link dead in the app. Can someone check this out please!