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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Volume Pricing Discount Error?

I had a volume pricing discount "Buy 2 get 5% off; Buy 3 get 10% off; Buy 4 get 15% off" on the majority of my listings (book lots with free shipping). When those listings last renewed the system stripped that promotion from most of those listings. N...

selling page not loading

WHy the selling page is not loading as i clicked on it then it redirected me to the active listing can ebay please solve the problem

Shipping options not selecting properly when adding to a listing [domestic + international]

HeadlineWhen I try to add individual shipping options to my listing they select for a few seconds then disappear from the listing before I can hit save. AskWhat have I done wrong, and how can I add international shipping options with cost calculated ...

Ebay app will not open, can't even try to sign in. Says this version not available but my phone is c

App won't open to update on playstore. Says this version no longer available, update to new version, but it won't !!! My phone is totally compatible !

Shipping lables printing sideways

When printing shipping labels on 4 x 6 it prints sideways and off the page. I have printed thousands of these and have all my settings set - by going to "print a label" and in the bottom left it shows 4 x 6 PDF. Also when i hit print I make sure the ...

Selling not working well

If I log out and in again I am able to list one item for sale but then the next item just ends up with cicling when I ask it to list. Anyone else experiencing this?

Something wrong with the Ebay auction timer

In my watchlist, the item ends in 6m35s. But when I click the item, it shows the red "Ended" while the "Place Bid" button is still active and the message "It is ending soon, so bid now before you miss out!" at the top. The timer displayed on the auct...

Photo load

Photo can’t load in variant listings. Single listings fine. Needs a fix asap as affecting multiple usersdran

One or more files failed to upload because of server error. Please remove the failed files and try

Add photos: One or more files failed to upload because of server error. Please remove the failed files and try again.

Buyer bought 44 items - buyer can't pay - can't send an invoice

So a buyer bought 44 things. I tried to send an invoice (which will be for 40 things, which is their maximum). The invoice has timed out 4 times and won't send, it keeps resetting itself with the original insane shipping x the number of items and try...

Report a Seller

I have been attempting to use the "report a seller" tab to report a seller who is in violation of eBay pre-sale rules to the extent that buyers stand a very good chance of being badly burned - making eBay and other sellers look bad - but a red banner...

Terapeak product research not working

Keep getting message on "You've exceeded the number of requests allowed in one day. Please try again tomorrow." on Tera peak product research . Why is this message showing?

problems with eBay reminders blocking me screen

I have tried for a few hou8res o get through eBays customer proof customer care line. (it appears none exist)I buy hundreds of items every month. I run into the same problem I try to bid, raise my bis or try to look at the item. eBays reminder/notifi...

EBay API issues.

Shopify seems to imply it's problem on your end. Are we working on getting this fixed ? Please

Combined shipping invoice not working

It is not possible for buyers to ask for combined invoice ("Request Total"), and not possible for sellers to issue such invoices. Possibly the glitch only affects international transactions. When trying to ask for total, I (a buyer) get following err...