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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Request refund

I have already sent the returned goods, why don’t you arrange a refund? I need to ask customer service for help.UPAAH000000053737772

Damaged

My Double Single Electric Hot Plate Portable Table is a little bit damaged

eBay mobile App Accept offer from Push Notification Issue

When using the eBay Mobile App, notifications alert the seller that an item has an offer. Sometimes when you tap the notification the app brings you to an offer that is not the one that corresponds to the notification. Twice this has led to a scenari...

can not view my listings from seller hub

Error When Attempting to Submit Counteroffer as Buyer

Am getting this error when attempting to submit a counteroffer: "Attention Buyer We are unable to send your message at this time.{e73010-1166406x}". Very frustrating, have tried on three different pcs so issue cannot be on my end.

Charity Donation Email

I just received an email stating that my charity donation had not been paid.... "Several weeks ago we tried but couldn't process your donation automatically, so we sent you a PayPal invoice. You can view and pay that invoice by following the link to ...

Cannot sign into app, error says"Something went wrong:429"

Cannot sign into app, error says"Something went wrong:429" Please Help!! (this is since yesterday)

Two Items In An Order. Returning One. Seller Sees Return Request For Both.

I ordered two items from a seller in a single transaction. The item numbers are 266522678873 and 256227168126. I requested a return for 266522678873. The seller kept asking me to cancel the return on 256227168126, and I kept responding that I wasn't ...

Best offer accepted and not showing in sold items

This is the second offer I accepted for the same item. I can’t find it and it is still listed. I just want to be able to send invoice and not deal with a “new feature” that is affecting my sales negatively.

Search is not working correctly

Here are the search queries:"kaspersky total", Sort: Best Match. 92 results"kaspersky total", Sort: Price+Shipping lowest. 49 results. Expected result: 92 results "kaspersky total", the price limit of $15. Sort: Best Match. 32 results. None of which ...

Resolved! Watchlist

Yesterday, “Item ID 166509866152 is no longer available” appeared in my watchlist. It occupies an otherwise completely blank space and I can find no way to get rid of it. There is, for example, no ‘hide’ option. The item ID shown retrieves no informa...

Complaint about eBay's new listing page - seller name

Historically, the seller's actual eBay ID was shown on the listing page.If they had a store, there was a link to the store. Now, when a seller has a store, the seller's actual eBay ID is NOT shown on the listing page, instead the store name (not the ...

Photo Editing had not worked since last week

Whenever I use the crop out the background/whitening tool, it no longer allows for hand edits like erase or fill-in. All of my scheduled listings are on hold now because I can no longer edit my photos properly to remove the backgrounds. When will thi...

Send Offer is not working for me, need help!

A week before Thanksgiving is when this started. I normally receive about 20-40 items a day that I can send offers to. Then it went to zero. All new listings that people watch or have in their cart I am able to send offers to. My older listings, pre ...

There seems to be a problem completing the request at present.

constant almost daily now problems with searching on ebay - after a few pages you either get this message - a tech fault code...a blank page or it just hangs - then you have to go back to the start of ebay search and rebuild your search paramaters......