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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Messages not working on my account.

Please need help!

Pictures not supersizing when under 800 px

Photos that are below the zoom threshold of 800 pixels on the long side are not supersizing in the black overlay window. They are displaying at the same size as shown in the original gallery at the top left of the listing (usually 500px or 300px).Her...

eBay Share Link for FaceBook Occasionally Loads Blank Page

I have noticed this a few times and decided to post a message on the forums to see if anyone is experiencing this issue. I use social media for advertising items in my store daily. If I click on an active item and view the listing, the share link on ...

Can't revise listing

Hi,Is anyone having issues revising a listing? When I try to revise a listing, it tells me that the page isn't working.

Problem receiving a verification code from an uknown phone number instead from Verify Ebay's Service

Hi,I'm facing a serious problem when receiving a verification code from an uknown phone number pretending it's a code from Verify Ebay's Service.I've not used that code so far and the result is that I have not access to my Ebay account from my laptop...

Why does eBay still break down during text or phone call verification for sellers?

Why are eBay seller account verification texts and phone calls STILL not going through and generating errors. Do I have to call eBay again? Do I have to “share” this error with yet another eBay “representative”. How many people go through this while ...

Action button in My eBay Shipping labels isn't a button, no drop down menu shows up!!

1st issue... Action button in My eBay Shipping labels isn't a button in order to choose "void shipping label. I have to void a shipping label because when I created a label yesterday and corrected the weight I didn't notice it went from USPS first cl...

Comuters

I recently upgraded my computer to windows 10 and now I can't scan any photos into a listing.How do I fix this ?

Germany turned off in shipping options but sales still coming

New packaging laws in Germany require business sellers to get a license to ship there even through GSP (I don't have a license) I turned shipping to Germany off in my account settings, but sales are still coming through from Germany through GSP. (I d...

Resolved! Sellers gaming the system

I've had an eBay account since 2000. I've seen this happen a few times and wanted to see if others have noticed it. It has happened to me a couple of times and it seems to be an issue that goes unnoticed. Sellers understand how the eBay system works ...

eBay login

What is the best way to login to eBay now that it's been changed and I don't fit any of the new categories.?

“Postal Code Unverified”

Hello, so I just moved into a new apartment that was built in an already established neighborhood. I go to put my new address in and it gives the pop up “Postal code unverified.” But the neighborhood/zip code has been established for 2-3 yrs now. I e...

Store promotions will not appear on search results page

I've searched the internet and ebay forums for weeks in an attempt to find a solution to this, and have contacted ebay support three times. I have a promotion on all my movies and books, buy 3 get 1 free, and although this promotion appears where it'...

Resolved! You have exceeded the maximum number of messages you can send. Please wait 24 hours??

so for some reason i cannot message 1 particular buyer. i get this message, ''You have exceeded the maximum number of messages you can send. Please wait 24 hours to send more messages''.well i have not sent any messages in the last 24 hours. anyone g...

Daily Traffic reports are not working

Daily traffic report is broken. I chose any day 11.11-11.11 and system reverts to look at 2 days instead of 1 . It switches 11.11 to 11.12 and provides inacurate data as it is not looking at 1 day — see screenshot for example