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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Security code

This morning I realized I did not recognize the email address on my eBay account. When trying to change it, the system sends a security code to my email but I’m not getting it. Help!

App update

I normally check feedback customers have left me but since today I can't see people's feedback they left it just has dots, before I would click all feedback and would show me there feedback but not anymore.eBay please fix this issue as same on both a...

Seller Hub

Search not working on active listings.

Ebay for Business Podcast - Not updating episodes to Stitcher platform

Will Ebay for Business Podcast start posting episodes to Stitcher again? Last week and this week's new episodes don't appear on Stitcher as far as I can tell.

Search Active Listings

Search feature not working on my active listings.

New Ebay Listing Tool Chooses Shipping For Me

I am a long time seller and I opened up a second account to list a more diverse array of items. The new seller tool is primitive and a nightmare. I am unable to choose my own shipping!Ebay automatically defaults my listings to calculated and I am alr...

Resolved! Bulk editing of catagories is not working.

Bulk editing in store catagories does not have a scrolling bar; therefore, I can't scroll through all of my catagories to move things around.

Variant Listing Images not matching

I am having issues with many of my listings that use variants, the images are not aligning with the variant image that was uploaded for the product. Also, many times when I select a variant, it defaults to the Authentication video. Here is one listin...

Ongoing Issues With Sale Event + Markdown

Hi everyone, We are still having issues with getting a Sale Event + Markdown to work on our account. We will start a Sale Event + Markdown and after 4+ hours, the sale does not appear to be working. We see some of the listings have been marked down b...

Purchase not showing in history

So about 3 days ago i purchased a computer case but its not in my purchase history and yes i already look in the hidden purchases list. I know if you look at an item that you already bought it takes you to the page that you already bought the item. S...

Issue with I click in "Create Listing" - "Global Error Page"

Unwanted Draft Promotion/It's not you it's us/Server glitches/Offers to watchers

Server Error / Something Went Wrong / It's Not You It's Us Since past August I am experiencing many issues with my account and sales are drowning and drowning. Impressions are way down even promoting at 12% and more, using mark down, coupons, newslet...

I have been getting the "Please verify yourself" for 4 weeks straight.

Using Ebay Gift Card on Firefox

I have to look further into this with Firefox. Every year I get ebay gift cards for Christmas but they don't work. A customer support woman just suggested using another browser. It worked with Opera. Just a note to help you if you have the same probl...

Bell issues

I sold an item January 17, shipped it, and it has been received. Since that date, the item still shows on my notifications (desk top and phone). On my desktop, whenever I sell something, it shows up again. Right now, I have 1 item to ship. My bell sa...