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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Item Description is blank

The item description is not showing up in any listing including my own. This is on Pad using Safari. Is there a fix for this? Thanks.

Resolved! Ebay page running super slow on Firefox.

Is it Bitcoin mining? Seriously, just starting it on my laptop, the processor goes nuts. Everything slows down. I wait like 8 seconds for "search items" to become operable. I use latest Firefox, and my HP Envy is otherwise superb and does not show th...

Item description not visible

My two latest posted item’s description is blank. I tried retyping the text several times on both listings but the area is still empty. Previously-as of last week-all was working.

Location changed overnight

I have come to print my postage labels today and I get the message that I am unable to as I am not in the UK (I am). Also notice that my 30 day total is showing in dollars, not pound sterling and next to each of my listing its showing prices in GBP a...

Resolved! Upload sales tax certificate

Where an how? Ebay customer service is crap!

eBay site super slow

For 2 days my pages will not load or just freeze. This is very frustrating and I have new listings to post and shipments to ship. I have cleaned my cache/cookies and restarted my pc several times.

Random searches coming up as "our server is down, it not you its us"

Been having this issue for the past few days but its really hinder my listing ability.. I have a video if needed

It's not you. It's us.

For the last 2 days, Jan 22/23, when I search using "vintage mx" and "vintage motocross" the page starts to load then the page changes to: It’s not you. It’s us. Our server is down, but we’ll have things back to normal soon." These are the only 2 sea...

Can not view original listing after purchase on ebay

Ebay now has a Google advertising and I can not view original listing which I have purchased!

Shipping discount promotion NOT working....

I run a shipping discount promotion year-round and today it stopped working. It's supposed to be "Buy 3 or More and get FREE SHIPPING" but is making my customers pay for shipping even though they've met the minimum. Is that promotion not working righ...

Printing shipping label technical issues

I am trying to return an item but when I click on the link to the shipping label I am brought to a technical error page that says "We couldn't process your request because of a technical issue. Please try again." I have been having this problem for a...

EBAY has changed my normal membership in error. It is not following up on sales .

I changed my password. As a result EBAY lists me as a new member, does not show my 100% approval rating on prior sales, and has not provided any followup on a recent sale I completed. EBAY deliberately makes it impossible to reach them by design. Sol...

Viewing Feedback

I’m not able to contact eBay on the phone, nor so I see this issue in the various community pages. I'm not able to see updated seller feedback for sellers I know have received some new feedback. This issue started about two weeks ago I’m using an iPa...

fingerprint login stopped working

Fingerprint login stopped working a few days ago. I use Edge so I don't know if this is an eBay issue or an Edge issue??eBay made a change to the sign in screen about a week ago and it worked great... then on 1-22 (I think) it the option to use finge...

Order Discount Promotion Not Working

I've noticed that when I create and order discount promotion for buy 2 get 10% off, the wrong listings are appearing in the promotion. When I originally create the promotion and apply the price filters to my shop categories, it correctly identities t...