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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

"with reserve met" counter showing incorrect count

Only 4 auctions with bids but the counter shows 5.

Resolved! What happened to Categories?

Where did categories go? In my store and others I visited, there aren't any categories on the left side. Just a list of seller's items. If a seller has 1,000 listings total, and two in a category I'm interested in, I would have to slog through 1,000 ...

Location/postcode invalid

I'm trying to sell an item and when I press create listing the app says location missing so when I press on delivery it says that my postcode is invalid, meanwhile I checked and it's correct. I uninstalled and reinstalled the app and there was no cha...

Ebay "Need Help/Have us Call You" Pop Up is appearing in Chinese Language today

For some reason today the random pop up "Need Help/Have us Call You" from ebay is appearing in Chinese. Anyone else?

What the hell is going on?!

eBay has become a **bleep**hole. Every day, I discover items that have been compromised. Everything from the shipping process to the listing is a complete mess. The situation is utterly chaotic. Nobody is there to resolve problems. The company is bei...

Why "New products" Newsletter is not allowed to send to recent buyers

I tried to create a newsletter campaign for our new products(Store/Store newsletter/Campaign). But found the recipients for "New products & collections" Newsletter can only include subscribers and followers. Actually those recent buyers( bought withi...

Buyer return falsely marked as delivered

Asking eBay's technical staff to step in.Regarding eBay return ID 5286907748 eBay marked this return as 'delivered', while in reality the return shipment has never left ANDALUSIA ARBOLEAS, Spain. We provided the buyer with a prepaid return label, but...

Ebay Card been bound

My 2×$45 cards have been bound, please can you help?

Technical issues

When I sign in on my account other peoples information pops up. I have to sign that person off and try to sign in. It takes several tries to get to your account. Once in the account if you want to see “watching” or “purchases” it requires to sign in ...

list it button does not work anymore

I Push the list it button but listing wont go on. Have been using it for a while now with no problem then this past week just stopped working.Any solutions?

Cannot relist my items,

I have 12 items now that eBay won't let me relist. I noticed that all their package sizes have been changed from what I originally entered so I changed them back but I still get this message: "Looks like something is missing. Please fix any issues an...

Upload failed try again

Has anyone else been having problems with uploading photos to ebay? I've been having problems intermittently. I'll get Upload failed. Try again. Any advise would be grateful.

Errors when trying to message buyers

When trying to send a message to buyers, I keep getting “Send message error. Please try again.” It then has a link for “Read more” however that comes up blank. I have tried messaging both on the mobile app and on a desktop in a web browser. The issue...

Was just live chatting with Ebay customer service but now there's no option to?

I had recently been live chatting with Ebay customer service about an issue, but now when I go to there's only options to call. Previously, the prior conversation would show up from the session before, so it made it easy to track issues over multiple...

No longer able to access WWI or WWII Militaria categories

After the categories disappeared from the top of each page (reported to ebay rep 3 weeks ago), now the search by category feature no longer works when trying to go to WWII or WWI collectables from either Chrome or Edge. It is apparent that the techni...