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Current known technical issues - updated as of 3/31/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Listings are Disappearing Across the Board!

Just lost 25 listings! I'm sure glad that eBay cares enough to acknowledge the glitch and transparent enough to assure sellers that the problem will be fixed shortly ...... .... no, wait, I must be thinking of another platform.

Listing Disappearing

I have lost 45 to 46 listing today and the number keeps going up - not appearing in unsold listing fold. This is serious.

View Purchased Item link gone from my sold listing page. Why?

Why was the View Purchased Item link missing from my sold listing page today? It has been replaced by a Create Shipping Discounts link--a very odd place to put such a link, IMHO, since shipping for the item was set when the buyer made the purchase. A...

I requested eBay data but purchase history is completely out of order

I requested a report of my activity history on eBay a week ago. Downloaded it just now but the purchase history is out of order. For example:Mar 14, 2023Jan 12, 2023Oct 05, 2023 Aug 17, 2022Oct 03, 2022 Oct 10, 2022Dec 20, 2022Aug 14, 2023Jan 09, 202...

Listings are Disappearing Across the Board

any good till cancelled auto renewing today 2/28/25 are disappearing which is a giant problem.

Seller Hub no longer showing the number of listings ending today

"Listings" box in Seller Hub has a line for listings ending today. For almost a week now that number has been showing up as "0", despite there being listings that are ending that day. To see those listings I now have to go to the Active Listings page...

eBay support won't unlock my giftcards

So I bought two different giftcards and had the exact same issue with both: I tried making a purchase and the cards were locked. I then went through the proper steps and submitted proof of purchase with the cards codes and all other relevant info and...

Resolved! Can I get my messages view back to classic look?

I don't like the new messages board for emails. Can I reset back to classic view?

Why this VERY confusing feedback page?

IMO the wording is very confusing here: "tell us more about this item." Am I reviewing the product, or leaving feedback for the seller? This should be asking about my experience; "quality" and "appearance" are aspects that don't really reflect on the...

How to get a Passkey?

I cannot find the instructions for registering or obtaining a Passkey for eBay login. eBay mentions it in many places on the website, but how do I get one?

No orders & ZERO traffic to my store?

No orders coming in and I checked the Seller Hub under the Performance Tab -> Traffic and it says ZERO traffic to my store. Anyone else having no traffic/orders? What's going on?

Trust this device option not offered on sign in

Signed in to eBay's US Site with username / password, with 2 step verification off. Option to trust this device was never shown. This in the latest extended stable version of Edge and Chrome browsers running on Windows 10. (NOT in the eBay app.) Used...

Reports > Download > Listings > Unsold Listings is severely underreporting results

For the last hour I've been trying to get full results for Unsold Listings (Reports > Download > Download report > Listings > Unsold Listings). I do this quite often, and should be getting over 20,000 line items in the report. Today, I'm get only abo...