Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

All listings with quotation marks " " wording inbetween quotaion marks are appearing distorted

382463810779 - look under select size in drop down menu this shoud read 4" x 6" but this i what shows up 4" x 6" -- all listings on ebay are doing this with quotation marks.

Listing attribute options are showing html character entities

When viewing listings on the eBay website, single and double quote characters are being displayed as character entities (" and ') instead of plain quote characters in the attribute options. This issue appears to have started recently within the past ...

Quotation Marks in Variation Listings Dropdown Menu Are Bugged

Quotation marks are displaying as bugged code in the variation selection box. Only seems to be happening on variation listings.

Cannot purchase an item (greyed out buttons)

I am currently unable to purchase an item, either through the buy it now or add to cart options. I have bought hundreds of items on ebay and have changed no information recently, I am simply going through the same process I've gone through hundreds o...

Domestic Shipping Errors While Listing

Starting a few days ago, I am routinely getting domestic shipping errors when trying to enter shipping dimensions and finalize listings. The error says something is missing when I have already entered the shipping details. The only way I have found t...

Payment method not saving/ progressing to next page after using "Make an Offer" Feature.

The issue is in the title. Is this being worked on? What is the workaround to this? Thanks.

It’s not you. It’s us. Our server is down, but we’ll have things back to normal soon.

Happens all the time, anyone else see this a lot? No real way to know how many sales it costs.It’s not you. It’s us.Our server is down, but we’ll have things back to normal soon. If you still need help, visit our help pages

Refund Not Received – Undelivered Order

Hi everyone, I want to share my recent experience with eBay so you can be aware in case something similar happens to you.I purchased a With 4K Dual Camera Obstacle Avoidance Optical Flow Location E63 RC Drone for AUD 40.85, but I never received the p...

moving from one page to another on ebay stays at the bottom!

Lately when I look at a sellers pages on eBay and go to the next page, it's always at the bottom. So I have to scroll up to see the top of the page. Whasupwitthat?

Error when attempting to provide return label for buyer.

Error when attempting to provide return label for buyer: "Unfortunately, we are not able to provide you with the desired label due to technical issues. Please confirm your address with FedEx, update your eBay return address and try again or choose a ...

AI incompetence is making eBay unusable

eBay's AI Bot is incompetent in regard to industrial X-ray technology. I have owned a small business Refurbishing Industrial X-ray equipment for 23 years. I have been buying non-functional X-ray equipment on eBay and many other places , rebuilding th...

American restricted from buying ITAR items

I've bought a lot of firearms parts over the years, but last week I tried to buy a spring for my pistol and it sent me to an ITAR restricted item page. I've never been associated with a non-US address, had anything shipped outside the US, or shipped ...

Not loading

Firefox browser not fully loading page. Works with Edge however.

Performance Listings Quality Report - Missing

Any idea on how to get the Performance Listings Quality Report back under Performance Summary? It is missing.

"Full-size" gallery images are only 500 pixels

For the last few weeks, if you click the "Open image gallery" button (it's in the top right of the image area, beside the favourite heart) in many auctions, the image gallery appears but only with small images, only 500 pixel on the longest side. If ...