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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Photo upload issues

Yet again having issues while trying to upload photos to a new listing. First, it will be just a black box, second it will error out and say I have an incorrect file format (using .jpg) Every time this happens it brings productivity to a halt. I'm no...

Double & Triple charged for promotional fees for Items that sold months ago!

Why am I being charged promotional fees ( which I was appropriately charged for months ago) yesterday and today ( 6/6/2025) ? This has happened before. Please fix this!!!!

New to Ebay - Keep getting error when trying to list 1st item

Trying to list my first item and when clicking List it proceeds to populate the following Error: An error occurred while processing your request.Reference #221.9d36c517.1749679486.6f1dd3bhttps://errors.edgesuite.net/221.9d36c517.1749679486.6f1dd3b

Minor End Date Format Issue (photo)

Not a big deal or anything, but he end date of the auctions is stacking incorrectly sometimes.One time I cleared the cache and it was fixed, but that only worked once.

my listings not showing up in an active search

Some of my listings are not showing up in an active search anymore. So, I ended the listings and re-listed. Still not working. I called e-bay, they state the items are showing up in an active search. while they were logged in to my account, I saw the...

Theft by eBay

I have not bought anything on here and have not posted anything to sell on here, have no subscription and it says in my bank statement that eBay commerce inc charged me $20!?!? Why?!?!

Why this VERY confusing feedback page?

IMO the wording is very confusing here: "tell us more about this item." Am I reviewing the product, or leaving feedback for the seller? This should be asking about my experience; "quality" and "appearance" are aspects that don't really reflect on the...

Social media post video creation not working

Tried all day today, multiple listings, get the same "Error loading video" after clicking "Generate video" If you're going to add a new feature to the platform, you should make sure it's working 100% and not janky

DATABASE ERROR & SHIP POLICY GONE

My shipping policies are gone. I try to create new ones and it says database error. So now I am sitting here dead in water.. Whats happening?? Someone help. Please. I need to upload to keep algorithm..

Downstream Service Failure in LDS message

I'm getting a "downstream service failure in LDS" error when attempting to revise some of my listing's.Is anyone else receiving this?

Simplify your sign in

Does anyone know how to get rid of "simplify your sign in" ?

I noticed an issue again with sold listings not showing up...

When looking at my own sold items. And regardless if I'm logged in, or checking from another browser not logged in.It is only showing a few (around a 1/3) of my actual sold items. You can see this by simply reviewing my feedback left for others and y...

"Newly Listed" Sort No Longer Showing Listing Date

This has to be a technical issue, right? When sorting by "Newly Listed" buyers want to know how "fresh" the listing is. All of a sudden the results don't provide this crucial info? Crucial/Why/Sales 101/ provide a sense of urgency for Buy It Now item...

"Feature your listings" not working

Within Store --> Edit store, attempting to use the "Feature your listings" function, when trying to "Add row" (Type: Manual & Row: Just in), progress indicator just spins & page displays following error: "Page loading error, refresh to try again." Ha...

Resolved! Feedback link next to username not working.

Every time I click on the feedback link next to a buyer's / seller's username, it takes me to a blank page. When I try to refresh the page, it's still blank.