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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

email notifications

Seems like I am not receiving emails from eBay ...quite delayed...Am getting other than eBay emails, but not notices of eBay sales, etc.....Anyone experiencing the same thing today, Sunday, April 13th?

Resolved! Ebay gift cards have not been working the last 4 days!!! April 3rd 2025 to today!!!

I keep getting a red error message on my Ebay checkout when using an Ebay gift card. The money is on the card and I see it added to my purchase transaction, but then when I hit complete order that red message pops up telling me to use other payment. ...

my cart

I had two items in my cart for a long time. Last week I went to order two different items. The old items were still there so I removed them. One of the new items I wanted to order wouldn't show up in my cart. When I went to browse that item, it showe...

Error when trying to check out and then paying

Hi all, I have a couple of items I want to buy and for some reason can’t finalise the payment. Last night, the issue presented itself in the checkout, the error telling me to trying going into the checkout again.This morning, went through the checkou...

Listing revisions

I used to be able to change the selling price by just going straight to it in the "active listings" . Now I have to go to "revise", scroll down to the price, change it, go down to the bottom of the listing and press "revise it". So much more work. Wh...

"with reserve met" counter showing incorrect count

Only 4 auctions with bids but the counter shows 5.

Resolved! What happened to Categories?

Where did categories go? In my store and others I visited, there aren't any categories on the left side. Just a list of seller's items. If a seller has 1,000 listings total, and two in a category I'm interested in, I would have to slog through 1,000 ...

Location/postcode invalid

I'm trying to sell an item and when I press create listing the app says location missing so when I press on delivery it says that my postcode is invalid, meanwhile I checked and it's correct. I uninstalled and reinstalled the app and there was no cha...

Ebay "Need Help/Have us Call You" Pop Up is appearing in Chinese Language today

For some reason today the random pop up "Need Help/Have us Call You" from ebay is appearing in Chinese. Anyone else?

What the hell is going on?!

eBay has become a **bleep**hole. Every day, I discover items that have been compromised. Everything from the shipping process to the listing is a complete mess. The situation is utterly chaotic. Nobody is there to resolve problems. The company is bei...

Why "New products" Newsletter is not allowed to send to recent buyers

I tried to create a newsletter campaign for our new products(Store/Store newsletter/Campaign). But found the recipients for "New products & collections" Newsletter can only include subscribers and followers. Actually those recent buyers( bought withi...

Buyer return falsely marked as delivered

Asking eBay's technical staff to step in.Regarding eBay return ID 5286907748 eBay marked this return as 'delivered', while in reality the return shipment has never left ANDALUSIA ARBOLEAS, Spain. We provided the buyer with a prepaid return label, but...

Ebay Card been bound

My 2×$45 cards have been bound, please can you help?

Technical issues

When I sign in on my account other peoples information pops up. I have to sign that person off and try to sign in. It takes several tries to get to your account. Once in the account if you want to see “watching” or “purchases” it requires to sign in ...

list it button does not work anymore

I Push the list it button but listing wont go on. Have been using it for a while now with no problem then this past week just stopped working.Any solutions?