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Current known technical issues - updated as of 5/15/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

working phone number for ebay

Having trouble with account. How to change billiong address?

Relisting Problem

I can't relist auctions that did not sell. And I can't group view auctions that have a bid on them.

Spendable funds not working

Hi, I have $500 of available funds in my account but when I try to buy something there is no option to use spendable funds? I have tried several items all in the US that charge usd. Any ideas?

How to turn off "get to know seller" pop-up while viewing auctions.

Today, while doing my daily searches, I started getting a pop-up about "Get to Know Seller". It was very annoying to have to keep clicking the X on that pop-up to make it go away. Anyone know how to prevent it from popping up? Thanks

Issue sending offers on mobile

there's a glitch when sending offers, it won't let me do anything less than 10%

Why is eBay destroying the Feedback system with needlessly horrible changes?

Fellow sellers (and buyers if applicable)- I am posting this is the Technical Issues board because as far as I am concerned this a new set of technical changes for which I see zero upsides and many downsides. I have an eBay Store with 10,000+ items. ...

eBay card

I over scratched my eBay card and get the 13 code scratch out how can I redeem it with out the 13 code

Payment Info for Seller not showing

Currently there is an issue with the eBay Seller Payment information not showing. I was just able to access my sellers page payment information ( tab that shows sales and shipping label purchases) and now it is popping up with a red banner at the top...

Current Winning Bid showing as "Outbid"

Recently, I'm seeing items where I have the current winning bid in My eBay, but it is showing "OUTBID" in red.

Login Issues to our Ebay through Google Chrome

We just read a thread from 2017 regarding our same issue. Since the thread was so old there were no comments available. We (my Wife and I) are having issues since yesterday Logging into our Ebay account through Google on our HP Laptop. We have no tro...

Counteroffer response

I accepted a buyers counteroffer but my notifications page is still saying “respond to offer”. I click on respond and it says “you have no offers”.

Resolved! Filters no longer appear in many categories for sold or completed items. Not Good

The filters no longer appear in many categories such as pre and post 1900 collectible bottles. I have seen sellers post about slow sales. Well with these constant unjustifiable changes sales will continue to plummet The loss of this research tool is ...

My account was hacked….

My account was hacked and a purchase was made. But they didn’t use my CC and added one. That included a different name and address, out of my state… I’ve changed my password and eBay has locked the account and is investigating. Why wouldn’t they have...

AI - I am not a Robot Game , Stop It

I am 24 yr Ebay user with 100% rating. Spent $1000ands of dollars over the years.I am going to stop using Ebay if someone doesn't turn offs the AI. I am Not a robot game.Just not going to waste my time training AI anymore.I 'm not a Robot, but this g...

Why am I getting a marketing email if I'm unsubscribed from them?

I just received the Summer Seller 2024 email. I do not want this email. I checked all my settings and cannot easily figure out which category this email would fall under. I already have all the subscription and marketing emails turned off, so this is...