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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Can't combine shipping unless I buy labels for all my orders

I have 4 sold orders. The second buyer asked me questions about an item. He wanted a sheet of stained glass cut a larger size than what I had listed. I told him the glass was already cut at the smaller size. He messaged me again and said he wanted 2 ...

Message not delivered

I am buying electronic stuffs from eBay almost 5 years with 100% feedback and most of time seller missing some information about item. When I try to " ask seller " by message , after 5-6 successful messages eBay gives me " message not delivered " err...

Issue viewing listings.

Listings are viewable, but when clicking on anything within ad, nothing happens.

Resolved! More problems with "eBay Standard envelope"- allowed when listing but when sold.

Once again, I am being blocked from using eBay's "Standard envelope" - The system allows me to select this as a shipping method (so I offer free shipping) and then when it sells, the service is grayed out no matter what I do to the shipping envelope ...

Resolved! Item description error?

Is anyone having issues listing today? Specifically with the item description? I keep getting an error saying my item description contains irrelevant information, but I use the same generic description for all of my items and haven’t ever had a probl...

Resolved! 'Related Items' Carousel is Overflowing on 'View Order Details' Pages

Instead of the item carousel being confined to it's own box it instead overflows and makes the page horizontally scrollable.Happening in Chrome at least:

Resolved! Numerous Issues

Okay, long story short, I won an item on an auction. However, I couldn't pay for the item when the overall cost turned out to be a bit more expensive than what I thought. So I contacted the seller and told them that I wanted to cancel the item and th...

Auto relists are sitting in Unsold....not relisting.

Ongoing problem with Auto Relists either taking forever to relist as they are just sitting in Unsold category. Why is this issue not being fixed? Common sense ought to push them to fix this issue.......I can't make money off of unlisted items, and ne...

Ok, Please turn off the new July 2024 popup help message on my listings page

Extremely annoying and unhelpful. I don't need it popping up on its own when I don't ask for it while I am working on listings. Its disruptive. No one asked for this. How about actually do what the sellers have been begging/asking for instead?

Listings not showing in sale page on store

Hello, I have spoken with support and i have active discount sales running that have items. The items are correctly discounted but no items show up in the sale page on the store. They say this is an ongoing issue? Is anyone else running into this?

Auctions Ending With Bids But Showing UNSOLD!

Auctions ending today with bids are showing as UNSOLD! Zero notifications, zero moved to awaiting payment, etc., etc. I give up.

Listings multiplying like magic - Help!

I wanted to relist all the listings that ended at the same time, so I check the box for "relist". Did not pay any attention until the next morning. When I came back to my active listings, I noticed that every listing had multiplied into 5 exact listi...

Advertising Dashboard not working

I am not being able to view the data on 2 of my advertising campaigns in the seller hub. When I click on them, I keep getting the "We looked everywhere" page. Any ideas how to fix this?

Can't feature a promotion with a marketing banner

For years I would always feature an active markdown sale with a marketing banner on my store page. Around a couple of weeks ago I noticed that "Promotion" was no longer an option. I discovered that it is still an option on the .com website but not on...

Ebay app keeps freezing

Ebay app keeps freezing randomly. Ive deleted and reinstalled and updated. Works fine and then freezes again. Ive closed and reopened and not loading any results or images.