Buyer charged original prices instead of discounted offer

[dtspoutlet]

Buyer bought an item but the discounted offer was not applied at checkout. Buyer cancelled order. 

please advise?

[dryophelia]

@dtspoutlet 

Did they respond and pay through the offer or did they go back to the listing and hit Buy It Now?

If they went back to the listing, they would pay the original price. 

Buyers can request a cancellation, but they can’t actually cancel without the cooperation of the seller. 
If you have not yet accepted their cancellation request, you can refund part of their payment and make it be what the offer was. 
If you accepted the request to cancel, then there is nothing more to do. 

[chevymontecarlo88]

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@dtspoutlet wrote:

Buyer bought an item but the discounted offer was not applied at checkout. Buyer cancelled order. 

please advise?

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I would contact the buyer and apologize for the system error. If they are still interested in it, you can refund the amount to equal the discounted price that was offered to them as @dryophelia has suggested. If they do not respond to your message, I would accept their cancellation and relist. Although you did nothing wrong, some customers may feel slighted and think you may have purposely bypassed the offer. YMMV Just tread carefully and reach out them quickly.