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Current and resolved technical issues - updated as of 04/23/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Having issues listing with photos - only offering video link option

Can create a new listing from scratch, but since my listings have 12 variations and a lot of detail, it is obviously easier to copy and change titles and photos. I am only getting the option to add a video and there seems to be no way around this

Silent roll out of forcing users to auto pay-- can't disable it

It seems as of June 30th, 2023, some buyers when placing a bid are forced to automatically pay. This basically makes my combined shipping policy moot, and my buyers must pay the highest shipping fee possible with every single item. When I as a seller...

Can't place a bid

I've tried to bid all morning across two different accounts and the bidding window comes up when I click "place bid" but the window is blank and gets stalled. Anyone else seeing this?

Resolved! I need to post feedback but cannot find the sale in my summary

I made a purchase 03/31/2023 and today is 07/05/2023 so it's been 13 weeks and 5 days and the item has not arrived. I have asked the seller to issue a refund several times as I no longer want or need the item and his answers are to wait longer, blame...

Can't sign in with one user name

I have a couple of user ids, with one arice74 I started having trouble logging in for the past month or so. It would take several attempts each time just reloading the sign in page. Usually after 4 or 5 attempts it would work and I would be signed in...

I purchase dell 7050 on 13 May Up to now I didn’t receive it. I saw an irregularly delivery order

I purchase dell 7050 on 13 May Up to now I didn’t receive it. I saw an irregularly delivery order that is “can not be exported” on 16 June.I thought that Dell 7050 CUP will never be delivery to Hong Kong forever. I before made a wrong control on e-ba...

Need more critical fields for sorting and bulk editing our items

We need to have more sortable fields for our listings in order to modify/edit/bulk edit our listings and not miss listings.We need a sortable shipping field that separates items by what default shipping the item has. This will really help with the up...

adding new card, unable to enter expiration date...

Unable to complete the expiration date box...yes, used the correct format...all the other cc info was accepted...nothing I typed would appear in the exp date box.

Is https://www.riskremedyweb.ebay.com real???

It's ridiculous that I can't get an answer or find anything on the web for this. I went over 600 in sales and I do understand having to register for taxes but this is the website it directs us to and it does not look real, nor can I find out anything...

All my labels are off to one side. Part of the barcode is missing because of it. ebays settings help

this isnt in my settings and i can custom shrink it doesnt change anything even at 60 percent. i tried print to fit page.. and alot more. its on my label printer and regular printer. work around? anyone else having this issue? I believe its the sourc...

Allstate Insurance popup stalls in Chrome, preventing purchase

Tried to place an order, and the Allstate window popped up. When I declined, the app stalled. I tried six times. Ended up using Firefox for the purchase. Not sure if others are having the same problem.

Resolved! Unable to Access Unsold Items on PC Using Firefox

For the last couple of days when I try to access my unsold items on my PC using the latest version of Firefox I am sent to a login page. When I input my password it bounces back to the same login page. I have deleted cookies, changed password, and tr...

Marketing - Running a Promotion Error

When trying to launch a sale in our eBay store, we receive the following error: "We ran into a problem, but we're working on it. Please try later." All information is correct. The problem is at the very end of the process when the LAUNCH button is pr...

Listing summary not working

Wheel spins round continuously but doesn’t find item I’m trying to list

USPS tracking not automatically syncing to orders when purchased in eBay shipping.

orders from 6/28/23 - Current (7/3/23) are not properly automatically syncing tracking info for shipments made in eBay shipping portal. I had to use order number to search in shipping label screen and copy and paste tracking into existing orders (app...