Report eBay Technical Issues

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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Ebay customer service feedback

How and where do I leave feedback for ebay as a company?

Search Errors Have Infected Product Research

Product Research now shows unrelated results in the report output instead of only exact matches for sold item search terms.

Unable to upload photos to appeal a case

This is a serious case involving the credibility of my business, my reputation and integrity and I am “unable to upload photos?!” If this issue was not already horrible enough, I had eBay’s 3rd party authentication services reject my item for “not lo...

Unable to load photos or pdf to appeal a decision

I have tried jpg all under 5, and pdf with the same result attached as show in this picture.

Scheduled listings relisting at all different times other than the scheduled time

Recently when scheduled listings on auction items automatically relist they have been relisting at different times. I schedule my listings to start at 8.pm EST and they end at 8pm EST and then automatically relist at 8PM again. However when they are ...

Missing of the last four digit

Please I really need your help I bought Ebay gift card from the store and mistakenly scratch the last code, please I will be happy it you can help me out for this

payout on hold

it says my payment for the items i have sold are on hold, because i need to update account info but it wont let me do that when i click on it, it does nothing!

Error Attention Buyer We are unable to send your message at this time. {e233327-1261537x}

Intermittent errors when attempting to submit offers. Some offers go through and others repeatedly result in the following error after attempting to submit an offer:Attention BuyerWe are unable to send your message at this time. {e233327-1261537x}

Search engine screwed up, fix please!!

Looking for 2024 Topps Chrome baseball cards, keep getting mealworms and other weird things instead!! As a seller this is extremely concerning!! Fix the issue eBay, more buyer's and sellers will leave if you don't!! Potential customers will not use y...

We ran into a problem...

For several days I keep getting the "We ran into a problem with your feed, please check back again later." message, yet I can access my saved Sellers and Saved Searches. Why can't I access my feed?

Search engine

When I'm searching for something it is not showing me what I ask for. Also shows millions of results which are not accurate

Search not working on iOS App

Search results on the mobile app have nothing to do with what I search for. Instead I get random results such as purchasing mealworms. This is true for new searches as well as Saved Searches.

Search results aren't working

Anyone else experiencing issues with your search results having absolutely nothing to do with what you actually searched for?

Unsold listings - unable to utilize bulk edit/list for sell similar/relist/relist fixed price

Unsold listings bulk editing - relist/relist fixed price/sell similar - all not working - only column headers are displayed - everything else is grayed out with the blue spinning wheel lazily doing it's thing. Contacted ECS on 7/24 - they opened a ti...