Report eBay Technical Issues

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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Captcha is unsolvable

ATTENTION: Why Our Sales Are Down from a 6 Figure Seller

Hi everyone, We have been struggling since July 1 - trying to figure out "what" happened to our sales. (Really since Mid-March, but that's further down in this post.) We just found what we feel is the culprit for the latest sudden drop. Promoted Disp...

Purchase history disappeared

Although I can see the past year's purchases on my iPhone eBay app, only the past week's purchases appear on my online account on my computer. I tried refreshing to no avail-

There is something wrong with ebay invoice system.

There is something wrong with ebay invoice system. Need to send updated invoice to buyers. But keep getting error message from ebay: " Something went wrong. Please try again later."

return

I purchased two (2) Apple I phones se 2020 2nd gen, around july 5th 2023, and I want to do a return but when I go to my purchase order, the phones are not showing in my purchase orders how can I return these items can to please help???

returns

Issue: Buyer Not Able to Accept Counter Offer

Good morning, I had a buyer send me an offer on an item last evening, I countered his offer but he stated that he was unable to accept it. I asked him if he could decline my counter-offer and send a new offer but he still was unable to do that and wa...

Deleting cancelled & refunded orders

Cancelled or and refunded...order it still showing up on my account. How to remove/ delete

Promoting an item does not use my percent

After fixing the ground advantage issue, I started relisting. After listing I went in seller hub / promo items / selected the last page / promoted at 2 percent. The did the first page at 2 percent. Fixed rate. More than 1/2 of the items promoted at 1...

Orders page

Identical sales are showing up twice, one paid & one not paid.

item return

can not get item not recieved to work,just keeps saying oops technical error,this now seems deliberate to stop you trying to get a refund,for goods not sent. no wonder people are leaving ebay in droves

Unable to open a ticket for an item that hasn't arrived

Unable to open a ticket for an item that hasn't arrived, attempting to do so constantly results in error message "Oops, we had a technical hiccup".Order number 11-10246-80746

Resolved! Oops, we had a technical hiccup. I didn't receive it

Cannot access I didn't receive item as it constantly displays Oops, we had a technical hiccup

Global error page

When trying to sell similar on my listings (multiple different items), getting the Global error page again. Happening on desktop multiple browsers used (Chrome and Firefox) Message states Well, this is embarrassing.We're sorry, but the listing tool i...

"Ground Advantage" labels automatically changing to "Media Mail" ?????

That's right - twice this week my "Ground Advantage " labels have been automatically changed to "Media Mail" when printing them out!! What a surprise!! Of course this will not work. Just glad that I caught it before dropping them off at the post offi...