Report eBay Technical Issues

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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Resolved! Search results are not showing up or gives first two only for each page

When I search for anything, it only shows me the first two listings per page. If I try to view completed listings, nothing shows up. Terapeak still works for me. I deleted cookies to no avail.

I miss the status icons on items in My Ebay > Purchase History!

I use Ebay in-browser on my PC in Edge.Items bought or sold used to have little status icons and you could quickly see if it's been paid, shipped and feedback left or received.I hope these come back, I miss them!

Can't cancell an order or refund the customer

When I try to cancell an order the page won't load, says try later

Fees Was told they were diminished but it does not appear on my selling

Was told that two charges for shipping would be taken off. Also I question that I ever promoted a piece I sold.Yet all the charges remain on my selling recap. Is this a technical issue?

USPS Ground Advantage is switching to USPS Media Mail when printing labels in bulk

This morning I adjusted my business policies for all applicable listings from USPS First Class Package to USPS Ground Advantage. I just noticed when I went to print shipping labels in bulk that sales that have been made since this change are defaulti...

Sorting out Media Partial Sales

As a technical suggestion, I'm noticing that partial disc media sales (CD, DVD, Blu-ray, 4K, other media involved?) are happening at an ever increasing rate. By "partial disc media sales", I mean sales that just involve a disc only, cover art or slip...

Technical hiccups

HiWaiting on an item that was due to arrive July 11th still waiting July 17th, my problem is I can’t send msg to seller as a msg saying a eBay has a technical hiccup getting same message when trying to contact eBay help.martina

Item not delivered. Very confusing experience. No response from seller and Ebay is not helping.

Purchased something on June 20th from a seller on Ebay. Item has still not been delivered as of July 17th. I started tracking my package when the shipping label was made. This was a FedEx label and tracking number in Carson, California. Waited over a...

Item not received

I ve tried to report an item not received but keep getting technical error

Resolved! Unable to report an item as "not received"

When I try to report an item as not received, I get the attached error message. The packages were reported as delivered in tracking, stating it was put on my porch. But they aren't on my porch. I try to report that and I get the above error when I cl...

Unable to report an item I paid for has not shipped yet.

Hello,I am trying to report that Order number:13-10253-40329, which should have been delivered by July 12 has not even shipped yet. I have tried to reach the seller but get no response. I would like my money back, but I get an error/technical hiccup ...

Parcel not received

Yodel claim to have delivered, seller will not communicate. E bay process for reporting keeps giving me oops a technical glitch.. I go to contact and support but just get in a loop

Product hasn't arrived

My shoes have never arrived. No tracking number provided. Whenever I try to report it, the screen says there is a technical problem. When will this glitch be resolved so I can report this? Thanks,lala

Oops, we had a technical hiccup

I have tried several times to report an item, that I purchased through ebay, had not arrived. I first email the seller for shipment information, then sent them a request for a refund. No reponse from seller. I tried to have ebay step in but got, Oops...

Oops, we had a technical hiccup

Ordered two GPUs and a motherboard from a Japanese seller July 1st (7/1/2023). Seller was banned the day after (items were never shipped). Estimated delivery dates on all 3 items are July 11th - July 14th. "I didn't receive it" option unavailable in ...