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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Discount promotions ended, but items are still on sale

I had three discount sales that ended almost three hours ago, but all of the items remain on sale. The discounts were in a "processing" state, so I deleted them. The items are still on sale.

Buyer accepted my offer but was charged full price

I had an item listed at $49.50 and sent an offer of $39.50 to interested buyers. A little while later it sold at full price. Ok great, it happens. Then I get this message: "Hi there! For some reason when I checked out, eBay did not reduce the price b...

ebay can't be bothered to even be contacted to ask a question that isn't a canned question

I may have a dispute with a seller. I need to prove that I followed seller's instructions and listed ring size in the "note to seller" during checkout. I have no way to check my order records to see what the note to seller was, or is, or if nothing i...

charged twice for an itenm.Seller never recieved it

Paypal charged my account twice,once on june 28 and once on July 3.The seller didnt get the money or any notification.What now? Thanks

All of my eBay views just disappeared

I have about 35 listings right now and all of the views on them just went to 0. The ones that had watchers still show the watchers but the views are gone, what’s going on?

Every night around this time the Home Page goes down in the middle of me listing - what is going on?

Every night around 9:30 pm EST my home page goes down in the middle of listing items. I can't finish the listing, I can't save it, I can't do anything it freezes. I reload but it gives me a Error Page eBay

cart

I tried to go to my cart to cash out and the images are keeping me from doing that after I pass that part it doesn't do anything but returns to the same page to put the check mark in the box just to go through the image part again to see if your a hu...

getting on

Had ebay account hacked and trying to set up new one. signed in under new account but can not enter. Security will not let me enter. Thank you, Ron.

Evri still referred to as Hermes

On the app > Track Package page, there are still references to Hermes. Can't someone just do a quick Find/Replace on the codebase to change it to Evri?

Are you not taking calls today?

Sorry, we're currently closed. Please contact us during our normal business hours:Monday to Sunday 5:00 am to 09:30 pm PT

ebay page not working right for 4 days

The page that shows the newest similac formula listed is not working right for the past 4 days. I use this page a lot and know that about 30 or more items list each day and now there are only 2 or 3 and when the page refreshes, it sometimes goes to i...

Sending offers to buyers major lag time and blackouts

This all started recently. I keep track of my items that get watchers ,and up till about a week and half ago I when I got a watcher on an item I would be able to send an offer within 5 minutes. Now when I get a watcher it doesn't show that I am able ...