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Current known technical issues - updated as of 3/31/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Package was delivered to me, but on the tracking system it is pending. How to mark it as delivered?

My package was delivered to me, but the tracking system says it is "In Transit". The seller won't get paid until the tracking mark it as delivered. I don't see any option on Ebay to mark it as delivered by myself. Any help is welcome.

Bidder showing but no detail

I am seeking a few items and one of them has an $1100 opening bid requirement. This item shows that there is a bidder and a current bid of $1100. However, I can’t see any other details and didn’t receive any notice that someone had bid on the item. I...

Having Trouble Listing-When i try to list an item the screen goes white and i loose all info entered

For over a week i go to list an item put in all info and photos and when i hit list the item the screen goed white and i have to start over.Whats going on

Issue with writing description

When I write the item description thats as far as I can go. It started when AI bacame an option (which I don't use). Now in order to finish and post I have to go back to my home page and go to drafts to finish the write up info. In Order to post. I'm...

Issues with Listing Templates

Hi - I'm having issues with accessing listing templates.Specifically, in Listings > Manage Listing Templates, I cannot Create New Template, or edit any existing ones.When attempted, the page loads indefinitely. Tried in Chrome, Edge & Firefox. Cache ...

Not Receiving Emails From eBay

I am no longer receiving emails from eBay for Saved Searches or for Won/Lost Items. I contacted customer service and they could not figure out why this issue was happening. Does anyone have any suggestions on how to receive emails again? Thanks.

"Time left to place bid" unsyncs after "place your bid" is pushed on item's description screen

Why do the countdown clocks on the item's description screen and "place a bid" screen unsync in going from the item's decription screen to the "place a bid" screen? It makes it difficult to know when to actually make the bid near the end of the aucti...

My Ebay order yesterday not under My account

cannot contact seller for ordered item. Plus when I try to sign it, It tells me I already have an account therefore I can't contact the seller

Dark screen on my active listing going thru my eBay sellers page.

For the last three or four days when I go to my eBay seller page and click on active listings. The page starts to load and then gets a dark color over it and starts to glitch out. It will not let me change any info or see any of my listings. I have t...

"Send Offers" Banner on Send Offers - eligible tab counts 0 Qty Listings

If you look at the (2) sections circled in blue, the numbers are incongruent. The "Send Offers" Tab suggests 14 listings eligible. The (newer?) "Send Offers" banner that I've seen recently now suggests I have 21 listings eligible to Send Offers on. I...

Unable to edit listing after 1 negative feedback out of 3 items sold

Hi eBay, I have been selling a single item on eBay for the past year, and I have run into a problem after I have received a negative feedback from a seller. After purchase, he decided the product was not what he wanted, so he asked for a refund, whic...

Can't List

Good morning, Having issues w/trying to list this morning. Listing pages not working.

BULK EDIT CREATES RED FLAG: I HAVE NO RETURN POLICY . . . BUT I DO.

Bulk edit shows several listings as not having a return policy specified however, when I review each item, I see the return policy is actually specified. I believe this to be a glitch. Hopefully I'm reporting this issue correctly here.

Second Chance Offer not delivered despite confirmation

Last night I sent a Second Chance Offer to the second-place bidder in an auction that had just ended, but it never reached him (or me), though eBay shows that it did. The basic details in bulleted form:That bidder does accept SCOs. He is a repeat buy...

Discrepancy in High to Low VS Low to High & Not all listings showing in a general search.

When we are listing on eBay we research our prices with current active listings- We have noticed that depending on how you have your search set, for example Price Low to High VS High to Low the umber of results sometimes changes. FOR EXAMPLE - If you...