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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Impact of Company Sale on eBay Account and Tax Reporting

I’m considering selling my company or some shares in it, which could result in our company becoming a “disregarded entity” for tax purposes. This means the company's financials would roll up to a new parent entity, and all income and expenses would b...

I am unable to log on through my laptop

I am unable to log on through my laptop Error message - Where's all the stuff?Our homepage is down, but the rest of eBay is fine. We'll have it back up in a moment

"signin.ebay.com refused to connect."

Hello everyone, I have a major issue I have not been able to sort out and it has impacted my eBay listing abilities. No matter the device, I have been unable to edit the shipping cost of my items (no matter the shipping policy selected) as I have bee...

I don't receive the verification code

I'm trying to authenticate my email and Edit my cell phone number, but it always shows the message "n order to save your phone number, we need to verify it first.We sent a text with a security code to XXXXXXXX "But this code never arrives in my email...

Ebay charging customer incorrect shipping

Ive noticed recently on some orders ,the shipping the customer paid was incorrect. This is on items that I have multiple quantities of ,and its always been correct...until recently. The weight/size is correct and so is the shipping method...but for e...

Can not send messages to seller/attach photos

Problem: When trying to upload picture to messages OR sending a message without any pictures, a pop up (suspecting a verification pop up) showing "www.google.com refused to connect."Note: Tried with Google Chrome, Chrome Incognito, Microsoft Edge, no...

Multi-user account Search Feature glitch

Hello folks,I have a couple of assistants helping me with the listings. But they both have different search features Under the Listing --> Active. You can see the difference below. I need the "Item Description" search feature, but one assistant does ...

My Remaining Selling Limit is not resetting.

For the past three(?) months now, I have been eagerly awaiting the start of the new month as my selling limit has not been resetting. With $0.00 remaining after reaching my limit back in May (I believe—it would not surprise me to find that it had bee...

Can't Load Photo Images

I am totally unable to load up a few photos, I have tried doing it Chrome, Edge and Floorp (firefox) with no joy. Files are small circa 200kb each.It looks as though Ebay's servers aren't recognizing any of these sites and the sites are blocking eBay...

Can't attach image to message: Firefox Can't Open This Page, To protect your security, embedded page

I am getting totally fed up with eBay, it now having effectively shut me down from doing business. I've had to raise one issue a few hours ago because I cannot access any eBay page that is account related - just getting "Pardon out interruption" http...

Pardon our interruption... - cannot access any account related pages

Everything has been fine until Wednesday 20:00, after which I am presented with a barrage of "Pardon our interruption..." pages if I try to access any 'account page'. That is to say, I can search eBay and view listings, but cannot access any page tie...

Unable to Leave Feedback

Punched the feedback button for a completed purchase. The correct screen appears, BUT the SUBMIT button is grayed out. Can fill out all the screens, but unable to leave feedback. FURTHER, am unable to submit a request that a Customer Service CALL ME....

I am limited by VAT

I am limited by VAT. My company is registered under VAT. But I have a problem, the ebay software does not separate the companies, but collects the total turnover. I'm using an account that was used by another company and is now used by my company. Ib...

Ebay labels defaulting to USPS Priority Mail

Just contacted Ebay today and the representative Jadel indicated that there is no fix at this time and every time I ship an item I have to change it from USPS priority Mail to the carrier and service I want. This has lead to some labels having to be ...