@wastingtime101 wrote:
Hey kyle@ebay - I know you cannot speak to account specific issues, but this has come up on Community numerous times and so far I haven't seen an explanation, just advice for the buyer to contact customer service.
In this case the buyer already did contact customer service and was told they could not tell the OP what the charge was for. Maybe you can have that call reviewed for coaching. CS should always be able to tell a user why they were charged by eBay.
What is a monthly recurring "PLAN FEE" charge?
Just to confirm @Anonymous , this is a charge, not a credit? Did you purchase any items that had a payment plan as opposed to paying all at once? Did you review your purchase history page to check if this applies to a recent purchase?
Tagging a few others that posted about this problem in the past. Maybe they got answers and can weigh in. Can you provide info on what happened with your accounts @daisywin1 @philligan_0 ?
Hey @wastingtime101 thanks for the tag. Buyers really shouldn't have any monthly recurring fee on their eBay accounts. @lacemaker3 had a good idea about it possibly being a 3rd party app, but even those were centered around selling.
As for tracking down a charge, CS can very easily see any charges related to a user's eBay account, especially if they aren't registered as a seller. So we can confidently say that this charge was not generated from the OP's account that was reviewed. Sadly, there is not the ability to reverse search from the info that was presented on the credit card statement.
As for the fee itself, in my 15 years here, I have never seen or heard of a "plan fee", and even the amount is not a charge I am familiar with. I've poured over all of our resources to track down more info on this, but have come up empty. So at this point, unless new information comes to light, I'm not even confident this charge is truly from eBay at all.
Kyle,
