Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/22/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Unable to leave feedback for purchased items.

An optional field for rating an item was added to feedback. However, feedback on the seller is now impossible to leave without rating the item. Please fix this bug so I can leave feedback again. Feedback is critical to how eBay operates.

Cannot get into my active listings

Had $450 by 5pm which normal indicates a $850-$1000 day but for the past several hours I cannot get into my active listings and have only done $60 in the last 5.5 hours. Something is really messed up tonight...AGAIN!!!

bleep! Suddenly Cant Access My Premium Customer Service Support

So my active listings aren't showing on the back end and i annoyingly find this out after I get ready to do listings after my nap. So after several tries I go to contact ebay help to put in a report and notice that my premium customer service thing i...

Resolved! Mobile App can't send 5% off offers

Mobile app, newest. Can't send offers of 5, 6, 7, 8, 9 - until you get to 10% off.

Promoted Listing charge notification on offer email

Noticed today on a larger item that I sold, received an offer, the only thing the offer stated was at the buyer would be automatically charged if I accepted the offer, nothing about this offer coming from a promotion which I have seen in the past on ...

Says I have orders in my notifications but shows no actual orders in seller hub

See screenshot

server is temporarily unable to service your request

I keep getting this message while trying to make changes on a bunch of listings: Service Unavailable - Zero size objectThe server is temporarily unable to service your request. Please try again later.Reference #15.1071ca17.1719610698.2a321391https://...

Can't upload photos to Ebay Group

I was asking for identification help on the Pottery and Glass group, only to find I don't have permission to upload photos. How do I fix that?

Notifications

I'm not receiving any type of notification such as an email when an item sells.

Verification

I cannot get past the verification process. I click on the boxes and it sends me to another and another. I cannot get past this verification process. Please help

Ebay keeps requesting I create a new account but I already have one with a purchase history

I never received an item purchased through Ebay. But I am unable to do anything about it because when I click on "contact seller" or anything else, Ebay requests that I create an account. But I already have an account, with this purchase on it. I hav...