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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

I got scammed and eBay did absolutly nothing about it

Hi everyone reading this. I've been using eBay for over thee years and I thought eBay was a secured place until Jun 16, 2023.I bought a brand new phone from a scammer (tracart4). They sent the alleged item in record time and got delivered in three da...

Impressions for promoted listings fell off a cliff on July 17th.

Did anyone else's impressions fall off a cliff on July 17th? It seems that organic impressions are steady but my promoted listing impressions are a fraction of what they were before July 17th. I found a YouTube video from Hayfrosells reporting the sa...

Get An Error Message When Trying to Accept An Offer

I sent an offer out to watchers. I received a counter offer. I then countered and they countered again. I want to accept their last offer, but I get an error message every time I try to accept it. It says to try again later. I really need a way to re...

Listings flawed.

So iv been doing some revisions to listing and have been coming across alot of "unable to revise bid or offer" these listings have neither..so I have to end them then sell similar..Also noticed several with "please select shipping services..Fixing th...

Trading Card Listings - Missing Condition Requirements Error when trying to update

I am trying to update my listings with the new condition requirements for sports cards. I keep getting the following error when trying to make bulk updatesThe condition descriptor cannot be revised for auction style listings that have at least one pe...

Buying postage

Ebay will not let me update my PayPal payment for buying royal mail postage. I did cancel the automatic payment through PayPal due to me having another PayPal account I am wanting to use. I have waited nearly 48 hours but still no look on ebay allowi...

ebay opening new tabs sooo annoying. fix this!

I cant keep track of my searches anymore as ebay automatically opens news tabs. ANNOYING? Yes. Causing frustration Yes. Discouraging my use of ebay... ABSOLUTELY. And no I don't want to have to change the program every session.

New listing disappeared faster than Bermuda Triangle

So I made a new listing, typed out quite a bit in descriptions and tags, published it - then went back to make one edit to a photo, resubmitted, got the message that said congrats your listing was posted, and then I clicked on hyperlink to "View List...

eBay bug - cancellation request/approvals not working like it should

Buyer purchased something.buyer credit card charged.Minutes after purchase buyer realized the purchase was made in error and submitted cancellation request.minutes later buyer messages seller and requests the seller accept the cancellation. seller ac...

Regarding Downdetcor

I've heard a l9t of people talking about how accurate down detector is as evaluating ebays system status, what I can tell you is that when my sales j6st suddenly stop for no reason then I check downdetectpr and 100% of the time it's reporting issues,...

Ebay Search "Exclude Words From Your Search" not functioning

In the last week, the "Exclude words from your search" portion of the advanced ebay search is not functioning properly. When you add in a series of words into the "exclude words from your search" field, the ebay search function only recognizes the fi...

Technical error when attempting to post listing to sell

I have multiple saved drafts for listings and every time I hit the button to post I get the "We've encountered an issue on our end" page. Very frustrating.

eBay app restarts after login

Overnight the eBay app won’t stay open. I’ve removed the app and reinstalled, I’ve changed my password on website and reloaded into app but no luck. When app has been reinstalled it will stay open long enough to log in but shuts off within seconds af...

Time remaining in "Confirm Bid" window out of synch with time shown in description

A few weeks ago eBay changed the bid confirm pop-up window, and now the countdown to the end of the auction is out of synch. Big time. You can easily see for your self. Pick any auction to bid on and enter a bid (you don't have to confirm the bid). T...

transaction not going through

for 5 days straight Ive contacted eBay chat even called once and my issue is still not resolved. Was told the last time a agent would call me in 24hrs which never happened. All my transactions are not processing and my credit cards are good. Same one...