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Current and resolved technical issues - updated as of 2/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Edit bids and offer page

How do I delete old offers that have expired

Buffering is taking me 15 to 20 minutes to create and post the photos and details of an item. Why?

I have attempted posting items for sale in the early evenings, in the mid-morning, and I usually run out of time before I can finish because I am waiting and watching the blue circle spin. I am adding photos, or a photo edit, or a category change to ...

Resolved! Ebay desktop site keeps crashing

Hi, Is anyone else having issues with the ebay site crashing on their computer? This mainly is occurring when I load up a large search. Any recommendation on what to do? I've already deleted cache and cookies and that doesn't seem to fix the problem.

eBay down?

I have not been able to complete a listing for almost 24 hours. I keep waiting for the listing to complete, but you don't know if it will until you hit the LIST button, then nothing.

Unlock my eBay card

my eBay card had been locked please can you unlock it for me

Sold Items API calls not working?

I just got back from a long weekend, processed all my shipments, then went to download all of my new sales from MyCostPro. Ebay reports no new sales. I extended the call back 4 days, still reports no new sales. Even sales that were made and shipped t...

Missing messages

My recent messages are not listed. Only the old messages are there. What is the problem? Thanks, Jim

I keep getting 'where's all the stuff? and 'we've looked everywhere'

I'm trying to list some items but every time I try to list it or save for later I keep getting the same messages 'where's all the stuff? and 'we've looked everywhere'.nothing is saved or listed, I've tried putting a dress on now for over a hour and i...

Resolved! Shipping Policies Changing On Their Own

Careful when listing today, I use flat rate shipping and when trying to list it is automatically changing to a generic shipping policy.

Resolved! Shipping not being offered to residents of the U.S. territory: Guam

All couriers (USPS, FedEx, UPS) ship from the U.S. into Guam using domestic rates yet for whatever reason eBay do not show Guam residents shipping options and I am not sure if they are even allowed to place orders because of which. Reporting this as ...

Buying filters

I can't seem to get my usual filters to show up to shop in the clothing catagory. I get about 6 filters I can use and that is all. Something is wrong and I hope it's fixed soon. No reason to search if I can't search by brand, type and condition at th...

Sending an offer error: "There is an active offer for this buyer or limit of offers was reached"

This error has been reported since 2021 yet I consistently receive it when I am responding to a customer who has requested me to send them an offer. My work around has been to lower the price for them along with a message. Am I doing something wrong,...

GetBestOffers API Not Retrieving Counter Offers - Need Help

Hi all,I'm facing an issue with the GetBestOffers API call. Despite retrieving direct offers made by buyers, it fails to fetch counter offers made in response to my seller-initiated offers.Situation:Using the GetBestOffers API call without filters.Di...

hidden tracking numbers

Ebay has now removed tracking number visibility from the Purchase History page.There used to be an actual tracking number, that you clicked on to access the tracking progress. And could find using browser search. Now it is replaced with a 'Track Pack...

Ebay app shows different ship by date than website

One of the items I have to ship on the app shows it has to go out by tomorrow, on the desktop it's due out today. The latter is correct, but I didn't realize the app was wrong until now. The same thing happened last week on three of my sales and I th...