Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

How do I change eBay's language?

I found already a thread that was years old yet the only official response was from a moderator saying they were closing the thread because it was old, not addressing at all the issue. They were encouraging to open a new thread though, so here I am. ...

Reply with Offer does not work with updated message page

I hit reply with offer and it takes me to the new message page with the option to reply with offer.

The new Sale Events are not working...

When you try to select items by using the drop down, categories, it will not work. It's all or nothing. I added a new category so I go in to try to put it on sale it wants to put my entire store on sale, yet all the other items already are. Is anythi...

Traffic Not showing correct data

Since moving over to the new traffic page, this is all i get for my traffic for today which is showing as 0 impressions and 0 views.. yesterdays figures also dont match the sales we had either so there is something wrong.. i cant check if we are gett...

Search in Draft has not worked correctly for a couple of week

I try to list 100 to 200 items a day. Search in drafts has been a mess. Start tying in the first word, 50/50 chance it will come up as typing. Completely type in first word of item, 50/50 chance of it coming up. Put a space after the word, 50/50 chan...

Combined shipping STILL not working correctly across the site

I have had customers on both of my selling account trying to buy more than one item from me. I use business policies for shipping and it is not working. It wants to charge them full price for each item. This has been going on for a long while, it doe...

New messages format

How do I go back to " old " format?

Can't log in "technical difficulties, try again later"

I can't log in to my account on the eBay app. I just get the notification "technical difficulties, please try again later" Motorola razer 50 ultra, android 14. Anybody had the same issue or know how to resolve it?

Bug report on shipping calculator

Began a new listing. Shipping weight/size was auto-filled. Changes would revert to auto-filled values after clicking "Apply". Clicked "See Shipping Options", disabled "Autofill shipping details". Again tried to make changes, but they would be reverte...

Glitch in the "new" traffic page?

Not sure why there was a need to "re-do" the seller traffic page, but it was much better before. When using the Google Chrome browser on my phone, the "new" listing views (graph) has disappeared. When will this be fixed?

New Performance Insights On App - Blank Or Inaccurate Data

The new Performance Insights feature on the app seems to be not ready for primetime, with some saying it is either blank or shows inaccurate data. https://community.ebay.com/t5/Announcements/Unlock-New-Performance-Insights-on-Your-eBay-App/ba-p/34762...

Glitch in Ebay automatic payment system?

As a seller and buyer on Ebay, recently I've encountered payment issues for both when making offers or buyers making an offer. Yesterday I received an offer for a $250 necklace which I accepted, and now thanks to Ebay's new system regarding offers (w...

Daily Search Emails from Ebay no longer displaying items

The daily search results emails from EBay are no longer showing a snapshot of the new items/it's now blank and just tells you there are (eg) 8 new items - but you can't see them within the email. Kind of defeats the purpose of receiving this email - ...

Anyone experiencing a problem with their listings not being sorted in order?

I have a Patti Playpal Doll listed. It is priced at 1600.00. When I put it in a regular search it comes up. But... When I go to search & choose highest price. My item does not show up in order. If you keep scrolling down it comes up with like 5.00 ac...

Can't create discount

Since the new interface change for the sale discount this is what I get. After that I get an access denied on Ebay and have to wait 3 - 5 minutes until I'm able to do ANYTHING on Ebay again.