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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Why can I no longer search within a specific category?

I used to be able to conduct searches within a sub category, but now I can only search within main categories. Is there any way to get this function back?Thanks

feedback left for buyers

I have left positive feedback for my buyers and its not showing up. I have also left feedback for a seller and that is not showing up. Any ideas on what I can do?

My purchase hasnt been delivered. It indicates that it was rerouted

Order # 03 1209737938. Hasn't arrived. Said rerouted. It's ketone packs.

Ebay issuing tracking number that shows item delivered literally 5 minutes after purchase

A buyer contacted me to say that a item he bought on 9/27, which I have here still waiting to go to post office, was delivered on 9/21 to some random address in a different state than his. I heard about this glitch from a youtube seller I follow but ...

Buyer's Account was Deleted

I sold an item. Ebay emailed me saying the buyer's account was fraudulent and that I shouldn't ship anything. I followed the instructions and didn't ship anything. Ebay deleted the Buyer's account. The sale is still sitting in my "Orders" folder mark...

Damaged card

I have an eBay gift card but it is damaged while scratching it

"List View" abolished in favor of "Gallery View"

Not long ago it was possible to switch between List View and Gallery View scrolling through a seller's listings.List View is now abolished in the "See sellers other Items" - and I find it optically *MUCH* harder to sift through contents. Not only is ...

Error in placing location in listing

Error in placing location in listingI have a problem. Montenegro automatically changes my country of residence to USA. Because of this I am unable to ship from outside the US and a listing error occurs. The country USA was never included in the profi...

Someone used my email address to create an account which is suspended

Someone used my email address to open an ebay account that was suspended. I have a good ebay account and I can access it, but I often get a message when trying to login that the account (the bogus one) was suspended and ebay won't let me log in with ...

No organic Sales, Only Promoted, while organic and promoted views are equal. HELP!!!!

Hey Guys, We really need some help. We have called once week for about 6 months and we get nowhere. No answers. Send emails, and reps see that this does not make sense, tech support supposedly looks at this and they say no issues, I do not see how th...

Item I Sold Says Paid-I didn't Get a Sold Email from eBay-Sale is Not in My Payments

I received an offer for an item and accepted. I received the notification that the buyer paid on the app but I don't have an email from eBay stating the item sold or that it was paid. Also, the item is not in my Payment Activity but it's in my Sold/O...

Can't add new credit card with matching address

I've checked everything - the shipping address matches my eBay account, the card number, CVC and expiration info is correct, I tried manually entering the info. I'm at a loss. Please help!

Ebay bug ending item to highest bidder

When doing this it just ends as though not sold rather than selling. 23/9/24

Returns

I got a product that was the wrong model and requested a return. Return label was sent but will not print due to technical issues at Ebay. Cannot get any method to resolve the issue. Terrible customer service.

Ebay Open

I had registered for ebay open and was able to get transmissions from the stage. However, I was never able to get access to any of the sessions. Trying to get any help from RingCircle was an effort in futility. Their forms ran me around in circles. S...