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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

I am having tech issues, keep making me make a new password. & cant get into my purchased page & a f

I tried geting on ebay today & it made me sign in which it usually doesnt do, then it keeps making me make a new password. 6 times in a row, then after i called in 2 times the first person said it would reset in 24 hours. 2nd person sent me a link to...

Promotion Box Edit Links are gone in Manage My Store

Where is the eBay Store Promotion Box edit link? I edit my store promotion boxes every day using the 'Manage My Store' link, then 'Promotion Box' link. Yesterday it was there and today it's gone! This morning I click on my Manage My Store link, and o...

Resolved! I have 1 active item with questions from buyers- Doesn't Work Properly

This has always had glitches, but finally started to work properly. Now eBay has changed it so that it no longer works, AGAIN. Plus, they removed the 'mark as answered' so it now keeps showing up as not answered, even tho it is. When u click on unasw...

I can't input information into selling templates.

For the past two, going on three, days now I have not been able to input information into my selling templates. I type a word and it takes close to a minute to appear and sometimes it takes several seconds for the cursor to even appear for me to writ...

NO NEED FOR EBAY TO ADVERTISE TO ME ESPECIALLY WHEN IT IS VULGAR OR OFFENSIVE.

So I get on ebay today to see if a decal has shipped and the following garbage pops up while others in my office standing near - makes me look trashy as if I were buying these items. Thanks ebay!

Keyword recommendations overwriting search bar history

My own saved search history that auto-filled the search bar n Firefox is being overwritten by keyword recommendations. I had a lot of search terms in "quotes" I kept in that to search for specific things andthey are all unavailable thanks to this. I ...

No sales in 16 days!!!

Running promotions but no sale in 16 days! Is it just me? I've called eBay, but impossible to get technical search, help.

Resolved! Gallery Photo Issue

I keep seeing sporatic gallery photos not loading correctly on ebay even though everything seems OK. Example is this item: 362384991839, 362384179620

Not receiving all my messages

Twice now when I log into My ebay and go to Selling Overview, it is telling me I have a new message. When I click on Reply, it takes me to my message inbox but the new message it not there. I havent recieved any notification or email to tell me I hav...

Resolved! I can't leave feedback for my buyer's

When I select my buyer's then click Leave feedback, the page is blank except for the ebay logo at top. (see attached image)

Screen Shot 2018-05-03 at 3.44.40 PM.png

ebay app showing the incorrect price on page when accepting/decling best offers

this isnt the first time this has happened, it happens quite regularly, here is the screenshot of what the price of the item should be when i look on my pc, but here is what it shows on my phone right before i accept or decline an offer. made the mis...

Android, buttons no longer work.

NO, I do not want the app. Not enough space to have app for everything I useAlso, too many apps. need way too much access / permissions to my information and hardware. Now I always get led to "we tried to find....." when I press "watch item" button, ...

Refinements for searches

Since I've been on ebay, I've always changed search results from Best Match to Newly Listed. Except since last night, selecting Newly Listed changes the order from Best Match to Newly Listed, and a moment later, changes to 'Sorry 0 Results'. Any chan...

Promoted Listings very low views and sales

I have very low views and sales from promoted listings.Anyone have problem with promoted listings ?

"Access Denied"

I am trying to send a message asking eBay to step in to a case because the seller I am trying to work with isn't doing anything. I keep getting this when I try to submit a message to eBay in the case asking them to step in."Access DeniedYou don't hav...